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    Mobile Physio: Support Where You Need It Most

    Jessie Com

    Today is Physiotherapy Day, an opportunity to recognise how physiotherapists help people move well, maintain independence and participate in activities that matter to them. 

    This year’s theme focuses on cardiovascular disease and stroke prevention and management, highlighting the role of movement, exercise and rehabilitation in supporting health, recovery and wellbeing. 

    At National 360, we are celebrating the difference physiotherapy makes across Australia and one of our most flexible service options: mobile physio. 

    What is mobile physio?

    Mobile physio brings support to the places where people live, learn, work and participate.

    A physiotherapist may meet you at home, school, day care, work, supported accommodation or another community location. Sessions may also take place at playgrounds, gyms or swimming pools for aquatic physiotherapy.

    Working in everyday environments helps physiotherapists understand each person’s activities and challenges. This allows therapy to focus on practical strategies that can be used in daily life.

    Mobile appointments may be complemented by telehealth, including phone calls, video appointments or other check-ins to review progress and provide ongoing support.

    Who can benefit from mobile physiotherapy?

    Physiotherapy is about much more than exercise. It can include rehabilitation, equipment recommendations and provision, environmental assessment, education, funding evidence and practical strategies to support everyday life. 

    Mobile physiotherapy can support people of all ages, with services tailored to each person’s needs, circumstances and goals. This may include: 

    • NDIS participants working towards mobility, participation or independence goals 
    • People living with neurological, psychosocial or physical disabilities 
    • People recovering from injury, illness, surgery, stroke or heart attack 
    • Older adults wanting to maintain strength, balance and confidence 
    • Children developing movement skills and learning through play 
    • People who find travelling to appointments difficult 

    Depending on the person’s goals, physiotherapy may involve: 

    • Improving safety and confidence at home and in the community 
    • Developing strategies to manage pain, fatigue or physical limitations 
    • Creating and progressing an achievable home-based program 
    • Providing aquatic physiotherapy at a local swimming pool 
    • Trialling and recommending equipment, such as recliner chairs, bedding, scooters, e-bikes, trikes and walking frames 
    • Completing assessments and reports for the NDIS or other funding 
    • Providing evidence for home modifications or supported living needs 
    • Educating family members, carers and support workers 
    • Working alongside speech pathologists, occupational therapists and other supports to understand the full range and nuances of each person’s needs 

    Physiotherapists can help people build or maintain their capacity while also supporting adaptations that make everyday life safer and more accessible. This might include improving independence with mobility at home, recommending recliner chairs, suitable beds or bathroom equipment, and providing walking aids, scooters or other mobility equipment to support greater community participation. 

    Mobile physio at National 360

    National 360’s physiotherapists work with clients, families, carers and support networks to provide person-centred, evidence-based support. 

    They are part of a multidisciplinary team that includes occupational therapists, speech pathologists, positive behaviour support practitioners and early childhood practitioners through our 360 Kids program. 

    Physiotherapy may be delivered through mobile appointments, telehealth or a combination of both, guided by each person’s goals, preferences and clinical needs. 

    Case Studies & Examples: Unveiling the Power of Mobile Physiotherapy Services

    1. Mental Health Support: A 53-year-old with schizophrenia and depression experienced an improved quality of life and greater independence in daily activities such as shopping and walking through regular sessions with a mobile physiotherapist. Exercise became a catalyst for benefits including improved mood, cognition, and social connection.

    2. Paediatric Physiotherapy: A 6-year-old with autism spectrum disorder made significant progress through mobile physiotherapy services delivered in familiar environments. A strengths-based approach, family-centred care, and tailored interventions supported meaningful developmental outcomes.

    3. Aged Care Physiotherapy: For older adults, mobile physiotherapy provides convenient access to falls prevention programs, mobility assessments, strength and balance training, and assistive technology recommendations, all within the comfort of their own home.

    4. Assistive Technology Assessments: Amy, a 50-year-old living with Primary Progressive Multiple Sclerosis, regained her independence through mobile physiotherapy services. Comprehensive assessments, collaboration with healthcare professionals, and the prescription of appropriate assistive technology resulted in a life-changing power wheelchair.

    Mobile physiotherapy services are making a profound impact on the lives of Australians by delivering personalised care directly to where it is needed most. Whether supporting mental health, paediatric development, aged care, or assistive technology needs, mobile physio helps clients achieve better outcomes while remaining comfortable in their own environment.

    Get started with National 360

    If you or someone you support may benefit from mobile physiotherapy, our team is here to help. 

    Learn more about National 360’s Physiotherapy services or visit our Get Started page to speak with our team. 

     

    Communication Difficulties: How Speech Pathology Creates Possibility

    Jessie Com

    Communication difficulties can impact learning, relationships, work and independence. Discover how speech pathology supports people of all ages to build communication skills, confidence and new opportunities through National 360. 

    Communication is at the heart of everyday life. It helps us share ideas, build relationships, learn new skills, express our needs and participate in the world around us. When communication becomes difficult, even simple daily interactions can feel challenging. 

    This Speech Pathology Week, National 360 is celebrating the theme of “Communication Creates Possibility“ by recognising the vital role communication plays in connection, confidence and independence. For people experiencing communication difficulties, speech pathology can open doors to new opportunities at home, school, work and within the community. 

    What Are Communication Difficulties?

    Communication difficulties can affect people of all ages and may impact the way a person understands, expresses or interacts with others. 

    Communication challenges can include: 

    • Difficulty understanding spoken language 
    • Challenges expressing thoughts, ideas or feelings 
    • Speech that is difficult for others to understand 
    • Stuttering or interruptions to the flow of speech 
    • Difficulties with reading and writing 
    • Challenges or differences with social communication and conversation skills 
    • Voice difficulties 
    • Need to use alternative methods of communication, such as Augmentative and Alternative Communication (AAC) 

    Communication difficulties may be present from childhood or develop later in life due to injury, illness, neurological conditions or other factors. Every person’s experience is unique, which is why individualised support is so important. 

    How Communication Difficulties Affect Everyday Life and Why Speech Pathology Matters

    Communication influences nearly every aspect of daily living. When communication is challenging, people may face barriers that affect their participation, confidence and wellbeing. 

    Learning and Education 

    Communication skills support learning, literacy and classroom participation. Children with communication difficulties may find it harder to follow instructions, engage in discussions, build friendships and demonstrate their knowledge. Early speech pathology support can improve participation and confidence at school. 

    Relationships and Social Connection 

    Communication plays a vital role in building relationships, and people connect in many different ways. Some people use speech, AAC, gestures, movement, visuals, written language, or other forms of communication to express themselves and engage with others. When communication barriers arise, it can be more difficult for people to share who they are, connect with others, and participate confidently in everyday social situations. Speech pathology support can help strengthen communication and connection by fostering approaches that feel authentic, accessible, and meaningful for each person.

    Employment and Community Participation 

    Communication skills support participation in workplaces, education and community activities. Improving communication can increase confidence, independence and engagement across everyday environments. 

    Independence and Self-Advocacy 

    Communication supports decision-making, self-advocacy and independence. Speech pathology recognises that independence does not need to look the same for everyone. Instead of aiming for people to communicate in one “typical” way, speech pathologists support each person to understand their own communication preferences, express their needs, make choices, set boundaries and advocate for supports or adjustments that help them participate more fully in everyday life. This may include sensory-aware strategies, or strength-based coaching with families, educators, workplaces and support teams so that the environment becomes more accessible and responsive.

    How Speech Pathology Supports Communication

    Speech pathologists work with people across the lifespan to support communication, participation and quality of life. 

    Depending on individual goals, speech pathology support may focus on: 

    • Speech clarity and intelligibility 
    • Language development and comprehension 
    • Social communication
    • Literacy development 
    • Fluency and stuttering support 
    • Voice therapy 
    • AAC assessment and support 
    • Communication strategies for everyday environments 

    Speech pathology is not about achieving a single definition of “perfect communication.” Instead, it focuses on helping individuals communicate effectively in ways that are meaningful to them and aligned with their goals. 

    Creating Possibilities Through Communication

    The theme “Communication Creates Possibility” highlights the impact communication can have at every stage of life. Effective communication helps children engage in learning and friendships, supports teenagers to build independence and confidence, and enables adults to participate in work, relationships and community life. For people who use AAC, the right support can create greater opportunities for connection, decision-making and self-advocacy. Communication empowers people to express themselves, build relationships and participate in the activities that matter most.  

    Supporting Someone with Communication Difficulties

    Families, carers, educators and support networks all play an important role in creating communication-friendly environments. 

    Simple ways to support communication include: 

    • Give extra time for communication.  
    • Reduce distractions during conversations.  
    • Use clear, supportive communication strategies.  
    • Respect and encourage all forms of communication. 

    Small adjustments can make a meaningful difference in helping people feel heard, understood and included. 

    Celebrating Speech Pathology Week 

    Speech Pathology Week is an opportunity to raise awareness of communication difficulties and recognise the positive impact speech pathologists have on people’s lives. 

    At National 360, we see every day how communication creates possibility. Whether it’s a child developing the confidence to speak in class, a participant learning to use AAC, or an adult working towards greater independence, communication can be the foundation for meaningful progress and participation. 

    Every person deserves the opportunity to communicate in ways that work for them, build connections with others and achieve the goals that matter most. 

    How National 360 Can Support You

    At National 360, our multidisciplinary allied health team provides personalised support for people of all ages across Australia. 

    Our team includes: 

    We work collaboratively with participants, families, carers and support networks to deliver evidence-based, person-centred support that promotes communication, participation, independence and wellbeing. 

    Our Speech Pathologists support people with speech, language, literacy, fluency, voice, social communication and AAC needs. We deliver personalised, evidence-based support in homes, schools, workplaces, clinics and community settings through the NDIS, private funding, aged care packages and other pathways. 

    Start Your Communication Journey Today 

    If you or someone you support is experiencing communication difficulties, the right support can help create new opportunities for connection, learning, independence and participation. 

    To learn more about National 360’s Speech Pathology services or to connect with our team, visit our Get Started page and take the first step towards achieving your communication goals. 

     

    Speech Therapy for Toddlers: Signs Your Child May Benefit from Support

    Jessie Com

    As a parent, it’s natural to watch your child’s development and compare their communication skills with other children their age. While every child develops at their own pace, speech therapy for toddlers can be beneficial when extra support is needed to develop speech (articulation), language (talking/understanding) and communication skills.

    If you have noticed your child is using fewer words than expected, struggling to communicate their needs, or becoming frustrated when trying to express themselves, you may be wondering whether extra support could help.

    Early support can make a meaningful difference. With the right strategies and guidance, children can build confidence, strengthen communication skills and improve their ability to participate in everyday activities.

    What Is Speech Therapy for Toddlers?

    Speech therapy for toddlers is support provided by a qualified Speech Pathologist to help young children develop their communication skills. Speech therapy is not only about helping children pronounce sounds clearly it also supports a child’s ability to understand words and sentences, express themselves and interact with others. 

    Speech therapy for toddlers may support areas including: 

    • Learning and using new words  
    • Combining words into sentences  
    • Understanding instructions and questions  
    • Communicating wants, needs and feelings  
    • Developing speech sounds and clarity  
    • Building social communication skills  
    • Improving confidence when interacting with others  

    Every child’s communication journey is different. A Speech Pathologist can assess your child’s individual strengths and challenges and provide strategies that support their development. 

    For more information about communication milestones, you can refer to the Raising Children Network’s guide on speech and language development.

    Signs Your Toddler May Benefit from Speech Therapy

    While all children develop differently, there are some common signs that may indicate your child could benefit from speech therapy for toddlers.

    Around 12 months

    Some signs to look out for include:

    • Limited babbling or sound-making 
    • Not responding consistently to their name
    • Few gestures such as pointing, waving or showing objects
    • Limited attempts to communicate with others  

    Around 18 months 

    Some toddlers may benefit from support if they: 

    • Use fewer than 10–20 words  
    • Have difficulty copying sounds or words  
    • Rarely attempt to communicate their needs  
    • Become frustrated when trying to express themselves  

    Around 2 years 

    Signs that speech therapy may be helpful include: 

    • Using fewer than 50 words  
    • Not combining two words together (for example, “more juice”)  
    • Difficulty following simple instructions  
    • Speech that is difficult for familiar people to understand  

    Around 3 years 

    A child may benefit from further support if they: 

    • Use only 1-2 words in a sentence 
    • Have difficulty joining in conversations or play  
    • Struggle to explain ideas or experiences  
    • Are difficult for others to understand  

    Not every child who experiences these challenges will require therapy, but early advice from a Speech Pathologist can provide reassurance and guidance on the best next steps. 

    What Can Cause Speech and Language Difficulties in Toddlers?

    There are many reasons why a toddler may experience challenges with communication development. Some common factors include: 

    Hearing difficulties 

    Children learn language through listening and interacting with others. Hearing difficulties, even mild ones, can affect speech and language development. 

    Developmental differences 

    Some children may experience broader developmental differences that impact communication skills. 

    Autism spectrum differences 

    Some children with autism may experience differences in communication, language development and social interaction. 

    Speech sound or oral motor difficulties 

    Some children may have difficulty coordinating the movements needed to produce certain speech sounds clearly. 

    Understanding the reason behind communication difficulties helps Speech Pathologists create personalised strategies to support each child. 

    Speech Therapy for Toddlers vs Typical Development

    Many parents wonder whether their child is simply developing at their own pace or whether they may benefit from speech therapy for toddlers.

    Speech Therapy for Toddlers

    Typical communication development involves children gradually learning new words, understanding more language, using gestures, engaging in play and becoming more confident communicators. 

    A toddler who may benefit from speech therapy might show slower progress, difficulty learning new communication skills or challenges using language in everyday situations. 

    Seeking support early does not mean something is wrong. It simply provides your child with additional tools and strategies to support their development. 

    How Can Speech Therapy Help Toddlers?

    Early intervention is an important part of supporting children’s communication development. During the early years, children’s brains are rapidly developing, making this a valuable time to introduce strategies that encourage learning and connection. 

    Speech therapy for toddlers may help to support: 

    • Expanding vocabulary and language skills  
    • Developing clearer speech  
    • Improving understanding and following instructions  
    • Encouraging communication through play  
    • Building social interaction skills  
    • Helping parents and carers support communication at home  

    Speech Pathologists work closely with families, helping caregivers incorporate communication strategies into everyday routines such as mealtimes, play and community activities. 

    Early Childhood Speech Therapy Through 360 Kids

    360 Kids – Early Childhood Services provides early childhood supports across Australia for children of all abilities and backgrounds. 

    Our team understands that every child develops differently. We provide personalised support that focuses on each child’s strengths, goals and individual communication needs. 

    Through a family-centred approach, our clinicians work alongside parents, carers and other support providers to help children build skills that are meaningful in everyday life. 

    Our early childhood supports may include: 

    • Communication assessments and reports  
    • Individualised therapy planning  
    • Speech Pathology support  
    • Communication strategies for families  
    • Collaboration with educators and support teams  
    • Recommendations to support participation and independence  

    The Benefits of Early Speech Therapy for Toddlers

    Accessing support early can help children develop important communication skills and build confidence. 

    At 360 Kids, our multidisciplinary team works together to provide coordinated support for children aged 0–9 years, with ongoing allied health services available as children grow. 

    Our goal is not only to support progress during therapy sessions, but to help children use their skills confidently at home, in childcare, at school and within their community. 

    How Speech Pathologists Support Toddlers

    A Speech Pathologist can support toddlers with a range of communication areas, including: 

    Language Development 

    Supporting children to:

    • Learn new words 
    • Understand language 
    • Build sentences 
    • Follow instructions 

    Speech Development

    Helping children:

    • Produce sounds more clearly 
    • Improve speech intelligibility 
    • Develop confidence when speaking 

    Social Communication

    Supporting children to:

    • Build confidence
    • Engage with others in their preferred way 
    • Communicate effectively with others 

    When Should Parents Consider Speech Therapy for Their Toddler?

    You may wish to seek advice from a Speech Pathologist if your child: 

    • Is not meeting expected communication milestones  
    • Uses fewer words than expected for their age  
    • Becomes upset or frustrated when communicating  
    • Has difficulty understanding instructions  
    • Has difficulty interacting with others  
    • Has stopped using words or skills they previously had  

    If you have concerns about your child’s communication development, early guidance can provide clarity and help you understand what support may be beneficial. 

    Frequently Asked Questions About Speech Therapy for Toddlers 

    What age can toddlers start speech therapy? 

    Children can access speech therapy from any age. Early support can help identify communication challenges and provide strategies to encourage development. 

    Does speech therapy mean my toddler has a serious problem? 

    No. Speech therapy is designed to support children with a wide range of communication needs, from mild speech sound difficulties to more complex developmental challenges. 

    Will speech therapy help my toddler talk? 

    Speech therapy can support children to develop communication skills, including learning words, building sentences and expressing their needs. Progress will depend on each child’s individual needs and goals. 

    Supporting Your Toddler’s Communication Journey

    Every child’s communication journey is unique. While some variation in development is expected, accessing support early can help children build the skills they need to communicate, connect and participate confidently. 

    If you are considering speech therapy for toddlers, a Speech Pathologist can provide guidance, assessment and practical strategies tailored to your child. 

    How National 360 Can Support Your Child

    At National 360, our multidisciplinary allied health team provides personalised support for children and families across Australia. 

    Our team includes: 

    Our clinicians work collaboratively with families to provide evidence-based, family-centred support that promotes communication, participation and wellbeing. 

    We deliver services in homes, clinics, schools and community settings, with support available through NDIS, private and other funding pathways. 

    Start Your Child’s Speech Therapy Journey Today

    If you have concerns about your toddler’s communication development, accessing support early can help your child build confidence and develop important communication skills. 

    To learn more about speech therapy for toddlers or to book an appointment with our team, visit our Get Started page and begin your child’s support journey with National 360. 

     

    Positive Behaviour Support Strategies: A Guide for Families and Caregivers

    Jessie Com

    If you’ve been searching for positive behaviour support strategies, you’re likely looking for practical, evidence-based ways to better understand and respond to behaviours of concern that children, young people, or adults may engage in.

    Positive Behaviour Support (PBS) is a person-centred approach that focuses on understanding why behaviours happen and building supportive strategies that improve quality of life, reduce the risk of harm, and support safer outcomes for everyone involved.

    In addition to supporting the behaviour itself, PBS looks at the whole person including their environment, needs, personal goals, communication style, and daily experiences.

    What Is Positive Behaviour Support?

    Positive Behaviour Support is an evidence-based approach used by qualified practitioners to support people who display behaviours of concern.

    These behaviours may include:

    Verbal aggression: the use of words, tone, or language that may intimidate, threaten, upset, or demean another person, such as screaming, swearing, making threats, or using abusive language.

    Physical aggression: the use of physical force against another person that may cause harm, injury, or distress, such as hitting, forcefully grabbing, kicking, pushing, or biting.

    Property damage: behaviour that causes, or has the potential to cause, damage to property, belongings, equipment, or the surrounding environment, such as breaking objects, throwing items, punching walls, or vandalising property.

    Self-harm: behaviour directed towards oneself that may result in physical harm, injury, or pain, such as hitting oneself, headbanging, scratching, or other self-injurious actions.

    Withdrawal or avoidance: behaviour involving disengagement from, or refusal to participate in social interactions, activities, personal care, eating, medical care, or other aspects of daily life, which may impact health, wellbeing, and quality of life.

    Other behaviours of concern that may be harmful to themselves, others, or their environment.

    PBS aims to reduce these behaviours by understanding their underlying causes and building supportive, proactive strategies.

    Why Positive Behaviour Support Strategies Matter?

    The goal of positive behaviour support strategies is not simply to manage behaviour, but to improve quality of life.

    This approach focuses on:

    • Building communication skills
    • Increasing independence
    • Supporting emotional regulation
    • Creating predictable and supportive environments
    • Strengthening relationships with caregivers and support networks

    When implemented consistently, PBS strategies can help individuals feel safer, more understood, and more in control of their environment.

    Key Positive Behaviour Support Strategies

    Positive Behaviour Support strategies are tailored to the individual, but commonly include the following approaches:

    1. Understanding Behaviour Triggers

    Practitioners identify what happens before a behaviour occurs, such as:

    • Sensory overload
    • Difficulty communicating needs
    • Changes in routine
    • Feeling tired, hungry, or bored

    Understanding triggers is a key step in developing effective positive behaviour support strategies.

    1. Teaching Replacement Behaviours

    PBS recognises that behaviours of concern often serve a function or communicate an unmet need. The PBS process includes identifying this need and teaching alternative behaviours such as:

    • Using communication tools or words
    • Asking for help
    • Using sensory regulation items or activities
    • Taking breaks when overwhelmed
    1. Environmental Adjustments

    Sometimes behaviour is influenced by the environment. Adjustments may include:

    • Reducing noise or sensory input
    • Creating visual schedules
    • Establishing predictable routines and smooth transitions
    • Recommending physical environment modifications
    1. Reinforcing Positive Behaviours

    Positive reinforcement helps encourage helpful behaviours by:

    • Acknowledging effort and progress
    • Rewarding positive choices
    • Building confidence and motivation
    1. Supporting Emotional Regulation

    Many PBS plans include strategies to help individuals manage emotions, such as:

    • Personalised mindfulness strategies
    • Movement breaks
    • Sensory tools
    • Co-regulation support from caregivers

    Who Can Benefit from Positive Behaviour Support Strategies?

    PBS can support people across all ages and diagnoses, including:

    • Children with developmental delay
    • Autistic individuals
    • People with intellectual disability or developmental delay
    • Individuals with Acquired Brain Injury (ABI)
    • Individuals with neurological conditions
    • Individuals with genetic and developmental conditions
    • Individuals with mental health or psychosocial conditions
    • Anyone experiencing behaviours of concern that impact daily life

    What Does a Behaviour Support Practitioner Do?

    A Behaviour Support Practitioner works closely with individuals, families, and support teams to:

    • Assess behaviour patterns and triggers
    • Develop a Positive Behaviour Support Plan
    • Recommend practical strategies
    • Support skill-building and communication
    • Train caregivers and support workers
    • Reduce restrictive practices where appropriate

    Their role is collaborative, focusing on long-term improvement rather than short-term behaviour control.

    How Positive Behaviour Support Works in Everyday Life

    PBS is most effective when strategies are used consistently across environments like home, school, and community settings.

    For example:

    • Using the same visual supports with all providers
    • Coordinating smooth transitions between environments
    • Maintaining continuity of care to support effective behaviour change

    These small changes can make a significant difference over time.

    How Allied Health Services Can Support PBS

    At organisations like National 360, Behaviour Support Practitioners work as part of a multidisciplinary team including:

    This team-based approach ensures positive behaviour support strategies are aligned with communication, sensory, emotional, and developmental needs.

    When Should You Seek Positive Behaviour Support?

    You may benefit from PBS if:

    • Behaviour is impacting daily routines or learning
    • There are frequent emotional outbursts or distress
    • Safety or participation is affected
    • Existing strategies are not working

    Early support can help reduce stress and improve long-term outcomes.

    How National 360 Can Support You

    At National 360, our Behaviour Support Practitioners provide evidence-based, person-centred support to individuals and families across Australia.

    We offer services through a range of pathways, including:

    No matter your age or stage of life, our team can help you access the right supports to achieve your goals and participate more fully in everyday activities. Our goal is to develop practical, meaningful positive behaviour support strategies that improve independence, communication, safety, and everyday wellbeing.

    Start Your Support Journey

    If you are looking for effective positive behaviour support strategies or want guidance from a qualified Behaviour Support Practitioner, we’re here to help.

    Visit the National 360 Get Started page to learn more or book an appointment.

    What Does an Occupational Therapist Do?

    Marketing Team

    If you’ve ever wondered what does an occupational therapist do, you’re not alone. Many people hear the term “OT” but aren’t exactly sure what it means or how it could help them or their child. 

    Occupational therapists play an important role in supporting people of all ages to build independence, develop skills, and participate fully in everyday life. In this blog, we break down what occupational therapy involves, who it can help, and what to expect from working with an OT. 

    What Is Occupational Therapy?

    Occupational therapy focuses on helping people participate in the “occupations” of daily life. These occupations aren’t just jobs they include everyday activities such as: 

    • Getting dressed  
    • Eating and feeding  
    • Playing and learning  
    • Writing and using school tools  
    • Managing emotions and behaviour  
    • Completing work or study tasks  
    • Living independently at home  

    So, when people ask what does an occupational therapist do, the simplest answer is: they help people do the things they need and want to do in everyday life. 

    What Does an Occupational Therapist Do for Children?

    For children, occupational therapists focus on building foundational skills that support learning, development, and participation in daily routines. 

    An OT may help a child with: 

    1. Fine motor skills

    These are the small movements needed for tasks like: 

    • Holding a pencil  
    • Using scissors  
    • Buttoning clothes  
    • Drawing and handwriting  
    1. Gross motor and coordination skills

    This includes: 

    • Balance and coordination  
    • Running, jumping, and playground play  
    • Body awareness  
    1. Sensory processing

    Some children find it hard to process sensory information like sound, touch, or movement. OTs help children: 

    • Manage sensory sensitivities  
    • Stay calm and regulated  
    • Engage more comfortably in everyday environments  
    1. Emotional regulation and behaviour

    Occupational therapists support children to: 

    • Understand and manage emotions  
    • Develop coping strategies  
    • Improve attention and focus  
    1. Play and social participation

    Play is a key part of development. OTs help children: 

    • Build play skills  
    • Interact with peers  
    • Join group activities  

    What Does an Occupational Therapist Do for Adults?

    Occupational therapy is not just for children. Adults also benefit from OT support in many areas of life. 

    An OT may assist adults with:

    • Recovery after injury or surgery 
    • Managing disability or chronic conditions 
    • Improving workplace performance 
    • Building independent living skills 
    • Mental health support and daily routines 

    The goal is always the same: improving independence and quality of life.

    Where Do Occupational Therapists Work?

    Occupational therapists work in many different settings, including: 

    • Homes 
    • Schools and childcare centres 
    • Clinics 
    • Hospitals 
    • Community settings 
    • Aged care facilities 

    At organisations like National 360, OTs often work as part of a multidisciplinary team alongside Speech Pathologists, Physiotherapists, Behaviour Support Practitioners and Early Childhood Practitioners.

    What Happens in an Occupational Therapy Session?

    If you’re still wondering what does an occupational therapist do in a session, here’s what you can usually expect: 

    1. Initial assessment

    The OT will learn about strengths, challenges, routines and goals.

    1. Goal setting

    Goals are developed based on what is most important to the individual or family.

    1. Therapy activities

    Sessions may include play-based activities, practical skill-building tasks, or environmental strategies.

    1. Home or school strategies

    OTs often provide recommendations to support progress outside of sessions.

    1. Assessments and Reports

    Occupational Therapists may also complete targeted assessments and write reports to support funding, equipment, or support applications. For example, an OT may conduct a Functional Capacity Assessment as part of a NDIS access request or prepare reports to support the prescription of equipment’s such as wheelchairs, or other assistive technology. While these assessments are often completed as part of ongoing therapy, they may also be provided as a standalone service when required.  

    When Should You See an Occupational Therapist?

    You might consider seeing an OT if a child or adult is experiencing challenges with:

    • Everyday self-care tasks 
    • Learning or school participation 
    • Behaviour or emotional regulation 
    • Sensory sensitivities 
    • Motor skill development 
    • Independence at home or in the community 

    Early support can make a meaningful difference in building long-term skills and confidence.

    How Occupational Therapy Supports Families

    Occupational therapists don’t just work with individuals they also support families and caregivers by: 

    • Providing practical strategies for home routines  
    • Supporting behaviour and emotional understanding  
    • Helping adapt environments for success  
    • Building confidence in daily caregiving routines  

    The goal is to make everyday life easier, more functional, and more enjoyable for the whole family. 

    How National 360 Can Support You:

    At National 360, our Occupational Therapists work with children, adults and families across Australia to support independence, participation and wellbeing. Whether you’re exploring occupational therapy for yourself, your child or a loved one, our team can provide personalised support to help achieve meaningful goals.

    We offer occupational therapy services through a range of funding pathways, including:
    • Private funding, including Medicare-funded sessions through GP referral (where eligible)

    No matter your age or stage of life, our team can help you access the right supports to achieve your goals and participate more fully in everyday activities.

    Our team works alongside Speech Pathologists, Physiotherapists, Behaviour Support Practitioners and Early Childhood Practitioners to deliver coordinated, person-centred care. 

    Start Your Journey

    If you’ve been asking what does an occupational therapist do and think OT might help you or your child, we’re here to support you. 

    Visit our Get Started page to learn more or book an appointment with our team. 

    Meet The Team: Occupational Therapy Clinical Lead

    Marketing Team

    Introducing Jess, our wonderful Occupational Therapy Clinical Lead at National 360!

    Jess joined National 360 in June 2024 after making the exciting move from the UK to Australia. Since qualifying as an occupational therapist in 2014, Jess has built an extensive career across mental health and forensic settings, including secure hospitals, prison personality disorder services, and community mental health teams.

    Jess has brought a wealth of clinical knowledge, leadership experience, and passion for supporting both clinicians and clients to National 360. Through her role as Occupational Therapy Clinical Lead, she plays an important part in driving clinical quality, supporting clinician development, and helping shape systems and processes that enable teams to deliver high-quality care.

    It has been fantastic having Jess as part of the National 360 team, where she continues to share her expertise, curiosity, and commitment to positive outcomes across the business.

    To find out more about Jess, we asked her some questions about her career journey, her role as Occupational Therapy Clinical Lead, what it’s like working at National 360 and more!

    Read our full interview with Jess.

    We would love to learn more about your journey as an Occupational Therapist. Could you share some details about your career history with us?

    I qualified as an occupational therapist in the UK in 2014 and went straight into forensic learning disability services. Since then, I’ve worked exclusively within mental health and forensic settings, including secure hospitals, prison personality disorder services, and community mental health teams.

    A lot of my work has involved supporting people who either meet criteria for personality disorder or have had similar life experiences – particularly people with significant trauma backgrounds. I felt an affiliation with that client group almost immediately.

    I’ve always been intrigued by the grey areas in human life. I don’t tend to think about people in a very black-and-white way I think humans are complex, layered, and often two things can be true at the same time. I’m naturally a very curious person, and I think the mental health and forensic space really allows for that curiosity. It’s not always about concrete right or wrong answers in the same way some more technical areas can be.

    What interested you in working in the allied health space?

    Originally, I completed a degree in psychology and education. I loved learning about brain development, how people learn, and how adaptable human beings are. Humans are incredibly ingenious we adapt to almost any situation, and I’ve always found that fascinating.

    At one point I considered becoming an educational psychologist, but after realising how long that pathway was, I wasn’t convinced it was the right fit for me. To be honest, I felt a little directionless for a while.

    Then I had a chance conversation at a dinner party with someone who was an occupational therapist, and something just clicked. I loved the idea that OT wasn’t about “fixing” people – it was about helping people achieve their own goals and supporting them to overcome barriers in a meaningful way.

    When did you start working at National 360 and why did you want to join the team?

    I started at National 360 in June 2024, which was actually part of a direct move from the UK to Australia.

    After spending 10 years in the National Health Service, I was really interested in experiencing a different healthcare system. Australia has a fascinating mix of public and private healthcare, and there are also unique cultural considerations here that I was excited to learn more about.

    On a personal level, I love travelling and experiencing different places, but I also wanted stability for my family as I have young children. Moving to Australia allowed us to have both.

    In terms of why National 360 specifically, I really connected with the company’s ethos and what it was trying to achieve within the private allied health space. I was interested in seeing how a large private organisation balanced quality clinical work, sustainability, and meeting community need.

    I also genuinely loved the culture straight away – the relaxed environment, the friendliness of the team… and honestly, I even liked the blue branding.

    What does your role as Occupational Therapy Clinical Lead involve, and what do you enjoy about it?

    My role as an Occupational Therapy Clinical Lead is really about supporting clinical quality and clinician experience at a broader systems level. That includes looking at policies, training, templates, governance processes, and asking: how do we make it easier for clinicians to do great work?

    A lot of the role involves thinking about the bigger picture – how systems impact clinicians, and in turn, how that impacts client outcomes. I really enjoy that macro-level thinking.

    I also love coaching and supporting people. Supervision and mentorship are huge passions of mine, and this role gives me a unique opportunity to influence practice on a much larger scale.

    One of the most rewarding parts is knowing that even if I’m not directly providing every intervention myself, the work I do behind the scenes helps clinicians feel supported and ultimately helps clients receive better care.

    How is having an Occupational Therapy Clinical Lead beneficial to our clients?

    I think every strong clinical system needs people in the background who are constantly thinking ahead looking at where the industry is moving, how funding bodies like the NDIS are changing, and how we adapt in the best possible way.

    Having a clinical lead helps create consistency, streamline processes, and maintain quality across a large workforce. It allows clinicians on the ground to focus on doing the work, knowing there’s someone thinking about the broader strategy, governance, and future direction of the service.

    Has there been a highlight of your time working at National 360?

    Honestly, it’s been quite a ride in the best possible way.

    I’ve had multiple opportunities for growth and progression since joining the company, which has been incredibly validating and rewarding. I started as a Senior Level 2 Occupational Therapist, then backfilled the Mental Health Clinical Practice Advisor role before moving into that permanently. Later, I backfilled the Occupational Therapy Clinical Lead role, which also became permanent.

    I’ve really appreciated being trusted with opportunities to challenge myself and continue developing professionally.

    What do you think makes National 360 different from other community allied health providers?

    That’s a good question.

    I think one of the biggest differences is the compassion within the senior leadership team and their willingness to think critically about the industry and advocate for change where needed.

    I also think there’s a genuinely strong focus on work-life balance. Clinicians are trusted to structure their weeks in a way that works for them, provided they’re meeting expectations and delivering good outcomes. That flexibility makes people feel valued and supported, and I think that has a huge impact on workplace culture.

    It certainly has for me.

    Do you have any advice for someone wanting to work in the NDIS community health space?

    I think my biggest piece of advice is to focus on what you can influence.

    No system is perfect. Having worked in both the National Health Service and now within the Australian system, there are strengths and challenges in every model, particularly when systems are under financial pressure.

    You can’t change everything overnight, but you can consistently advocate, provide feedback, and do the best possible work for the clients in front of you. Small changes over time genuinely do shape industries.

    Tell us a fun fact about yourself.

    I love a good TikTok, a really good book, and an excellent cup of coffee.

    I also absolutely love rainy weather… which is slightly ironic given that I now live in one of the sunniest places in the world. I own three different raincoats and a beautiful umbrella, which probably does raise the question of why exactly I moved to Australia.

    That said, I really do love it here.

    Learn more about Occupational Therapy at National 360

    Our Occupational Therapy stream is growing across Australia! If you’re looking to commence your career as an Occupational Therapist or are wanting to make the change to working in a flexible community focused role, National 360 is the perfect place for you to grow in your career.

    Learn more about our Occupational Therapy service, and 360 Career opportunities by getting in touch with our friendly team:

     

    Putting Occupation back into Therapy

    Marketing Team

    Occupational Therapy began with humble beginnings where people were employed to occupy patients in hospital during the first world war. It was soon recognised that by having a person engage in a meaningful task, that great things can happen!

    Over time, the science of occupational practice evolved into what we know now as Occupational Therapy. Occupational Therapy is a client centred health profession which promotes health and wellbeing through occupation (WFOT, 2012).

    Occupational Therapists will work with individuals across the lifespan (infants to elderly) to enhance their occupational engagement. This can be by improving participation or modifying the occupation or environment to maximise a person’s occupational engagement.

    When OT’s talk about occupation, we are not talking jobs…. well, not all the time!

    Occupation is a term to describe all the roles that we perform that occupy time and are meaningful to us as individuals. An occupation can be something we need to do, want to do, or are expected to do. This can include things like being a brother, mother, volunteer, or sports enthusiast.

    Occupation enables OT’s to be holistic in their approach. It is important to understanding what an individual finds meaningful and what they prioritise in their life. This then supports the OT’s to be person centred as they understand their client’s motivation.

    How do we use occupation?

    Assessment:  OT’s observe individuals performing “occupations” and determine if there are any challenges for the person or environment that can help them achieve their goal

    Planning: OT’s support individuals to goal set using their occupational goals – i.e. At the end of my therapy block I will be able to read a bus timetable and plan my weekly trip to the grocery store without any additional support

    Intervention: Occupation will be the centre of any therapy that is provided by an OT. It may be broken down into smaller tasks or practiced with the use of adaptive technology (equipment) to support the person to achieve their goal.

    Ben Making Pizza

    What’s the benefit of occupation-based therapy?

    Evidence shows that when using occupation that is meaningful as a goal, there is an increase in purpose, motivation, and engagement for the individual (Lawson & Creek, 2010).

    Occupation isn’t just a way to describe what we do; it explains who we are and what is meaningful and purposeful for us as individuals.

    OT’s use occupation to ensure we are client-centred to support people to reach their goals.

    At National 360 we are passionate in supporting individuals to achieve goals through occupation.
    We have OT’s working in people’s homes and communities across Australia and work with clients of all ages to support independence, inclusion, and participation.

    Walkers for the Elderly – What does this mean?

    Marketing Team
    Walkers for the Elderly – What does this mean? Walkers are a form of Assistive Technology (AT) that are used to provide users additional support to maintain balance and stability while walking. You will likely be familiar with what these look like as they are a very common form of Assistive Technology equipment. If you’re a Geelong AFL supporter, you may have seen the team sporting a fantastic range of walkers for the elderly for Mad Monday after winning the 2022 AFL Premiership, (for image and article, click here). But enough about AFL, let’s dive into walkers, how they are used, and why they are prescribed to participants and clients. We spoke with Lynda, our Newcastle NSW based Physiotherapist and Team Leader for her insights on walkers for the elderly, and answers to some frequently asked questions: Many people know of the term ‘walker’ but what other names are they known by? Rollators, four-wheeled walkers, and frames are other names walkers can be known by. What is the difference between using a walking stick and a walker? A walker provides a greater level of support for a person. The main use for a walking stick is to provide a small amount of support or assist with small balance corrections, compared to a walker that can be used to lean on and support the person, they have a large base of support which increases this support and stability. What types of walkers are available, and do they all assist with the same function? Walkers can have seats to rest on, baskets or trays to carry items, and they can have gutters instead of handles so the person can lean through their forearms for even greater support and balance. All walkers assist with the same function but vary in the level of support they can provide to the person. Is it hard for a therapist to prescribe a walker? The prescription of a walker is something that a therapist can do on a daily basis. I have worked with people that require walkers for decades and can assess the need for a walker by looking at how a person walks and by determining their risk of falling through various physical or functional assessments. What is involved when prescribing walkers for the elderly? The type of walker needs to be considered as well as what the walker will be used for and where the walker will be used. Many people have a walker in the house and then a second in their car or outside for when they are out in the community. Is it just elderly clients that can benefit from assistance from a walker? Not at all. There can be a stigma with walkers and even walking sticks that are only for older clients. However, walkers can be beneficial for anyone at any age to assist with their walking, to assist in preventing falling, and to allow the person to be more independent in their home or out in the community. What types of therapists can prescribe a walker? A physiotherapist will typically prescribe walkers as we tend to focus on the quality of mobility, as well as assess the potential risk of falls, muscle strength, and balance. Can you receive financial assistance to buy a walker? Yes, it is an assistive technology, classified under personal mobility equipment, and may be covered by NDIS funding, a Short-term Restorative Care package, or Home Care Packages.

    For more details on Physiotherapists and how they prescribe AT equipment, including walkers for the elderly, watch the video below:

    Did you know that when it comes to Assistive Technology, walkers for the elderly are only just one category of equipment that can be prescribed? Assistive Technology can come in all different forms to assist our clients to perform functions that they cannot do. Assistive Technology can assist clients in their daily living, mobility, seating & positioning, speech communication, learning & cognition, vision, hearing, recreation, and a whole lot more. If you would like to learn more about our Physiotherapy, Occupational Therapy, Speech Pathology, and Behaviour Support services and how they can assist in prescribing walkers for the elderly and assistive technology equipment for you to achieve your goals to engage in the community, click here. Want to make a referral? Complete one of our referral forms by clicking here, or call 1300 340 440 to speak with our friendly team.

    Celebrating World Assistive Technology Day: Empowering Georgia with the OMEO Wheelchair  

    Marketing Team

    At National 360, we believe that assistive technology is more than just equipment—it’s the key to unlocking independence, confidence, and participation in everyday life. As we celebrate World Assistive Technology Day, we’re proud to highlight one of the most groundbreaking mobility solutions on the market today: the OMEO wheelchair. 

    Recently, we had the privilege of prescribing and delivering an OMEO to one of our amazing participants, Georgia. This device is not only transforming her mobility—it’s revolutionising her daily life. 

    What Makes the OMEO So Special?

    The OMEO is a hands-free, self-balancing wheelchair powered by Segway technology. It responds to subtle shifts in the user’s body: lean forward to move, backward to stop, and twist to turn. This dynamic and intuitive design allows users with appropriate upper body control to experience mobility in a completely new way—without joysticks, handles, or traditional controls. 

    For clients like Georgia, the OMEO offers more than just transport. It provides freedom, choice, and control.

    Why We Prescribed the OMEO for Georgia

    Georgia is a young, active participant with strong upper body and trunk control. Her goals included increased independence in her community, improved access to diverse environments, and a desire to participate more freely in everyday activities. After a comprehensive assessment and trial, the OMEO proved to be the perfect fit. 

     As  NDIS-registered Occupational Therapists, we chose the OMEO for Georgia because of its: 

    ✅ Hands-Free Operation – Allows multitasking, such as carrying items, walking a dog, or engaging with others, without being restricted by hand controls. 
    ✅ Core Activation & Postural Control – Steering with the torso encourages ongoing engagement of core muscles, which can have long-term therapeutic benefits. 
    ✅ All-Terrain Versatility – The OMEO transitions smoothly across grass, gravel, and uneven surfaces, giving Georgia access to the places she loves—without limits. 
    ✅ Boost in Confidence – The ability to move independently in a stylish, agile device has had a profound impact on Georgia’s self-esteem and participation in social and recreational activities. 

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    Who is the OMEO For?

    The OMEO is ideal for individuals who have: 

    • Paraplegia or incomplete spinal cord injuries 
    • Cerebral palsy 
    • Amputations 
    • Neurological conditions (where trunk and upper body control is retained) 

    Every prescription is preceded by a comprehensive assessment to ensure the device matches the client’s physical abilities, goals, and lifestyle.

    The Occupational Therapist’s Role in the OMEO Journey

    At National 360, our Occupational Therapists provide full support throughout the OMEO journey, including: 

    • Initial assessment and consideration of assistive technology options  
    • Hands-on trial and skill development  
    • Integration planning for daily routines 
    • Ongoing training and support  
    • Completion of NDIS funding applications  

    Our goal is not just to provide advanced equipment—it’s to ensure that each client knows how to make the most of it in real-world settings. 

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    A Powerful Reminder on World Assistive Technology Day

    As we mark World Assistive Technology Day, Georgia’s story is a powerful reminder of how the right assistive device can transform someone’s outlook and daily life. The OMEO isn’t just a wheelchair—it’s a symbol of innovation, empowerment, and what’s possible when technology and therapy come together. 

    If you or someone you know could benefit from exploring advanced mobility solutions like the OMEO, reach out to our team at National 360. We’re here to help you find the right path forward—one that supports your independence and your goals. 

    📞 Enquire Now

    Need support with assistive technology?

    Email: client.support@national360.com.au 
    Call: 1300 340 440 

    Why is it important to sign your Service Agreement & Consent Forms? 

    Marketing Team

    Consent forms and Service agreements serve as essential tools that establish clear expectations, protect your rights, and enable us to provide the best possible support and services.

    Consent forms:

    By providing your consent, you authorise us to collect, store, and manage your data in accordance with all applicable privacy laws and regulations. This also allows you to let us know who we can talk to and who you have instructed us to remove from service delivery interactions. By signing the consent form, you help ensure the confidentiality of your information while enabling us to provide personalised and effective services.

    Service agreements:

    A service agreement acts as a road map, describing the scope of services, payment terms, your rights, and responsibilities, our commitment to you, and any other significant information that you should be aware of when receiving services from National 360. By accepting this agreement, you are actively shaping the service you receive and gaining a thorough understanding of what to expect from us. It promotes transparency, allowing for effective communication and collaboration throughout the service delivery.

    How can you provide approval for Service Agreements & Consent Forms?

    • By providing electronic signatures to the copies shared with you.
    • By providing verbal approval by calling our client support team on 1300 340 440
    • By providing written approval either via email or post.

    Who can approve/sign Service Agreements & Consent Forms?

    • NDIS participant
    • Participants legally appointed Guardian
    • NDIS plan nominee
    • Child’s representative if the participant is under 18.

    We understand the significance of these documents and are committed to making the process as simple and straightforward as possible.

    Our client support service team is available to answer any questions or concerns you may have, guiding you through the signing process, and addressing any doubts you may have.

    We welcome feedback about our service at any time. If you would like to provide feedback please email feedback@national360.com.au, complete our online feedback form here, or call us on 1300 340 440.

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