Category: Aged Care

Helping older Australians stay safe, independent, and connected in the comfort of their home. 

What the Support at Home Program Is

The Support at Home Program is a government funded aged care initiative designed to help older Australians continue living independently at home for as long as possible. It replaces the previous Commonwealth Home Support Program and Home Care Package systems and brings together a wide range of services including allied health under one streamlined program. 

The Australian Government provides a clear overview of the program on its website, and you can learn more about how it works by visiting the official Support at Home page.

National 360 accepts referrals through the Support at Home Program and delivers allied health services at home, including support from our Occupational Therapists, Physiotherapists, Speech Pathologists, and Positive Behaviour Support practitioners.

This means you can use your government funded support at home to access National 360’s mobile clinicians, who come directly to your home to help you stay safe, active, and independent. 

Why Support at Home Matters for Older Australians

Support at Home allows older adults to receive the help they need without leaving the comfort and familiarity of their home. This approach is especially valuable for people who want to maintain independence, reduce the stress of travel, or receive therapy in a space that feels natural and safe. This includes:

• Personalised support shaped around your home environment 

• Comfort and confidence from receiving care where you feel most at ease 

• Independence building through practical, everyday skill development 

• Family and carer involvement to support ongoing wellbeing 

Allied Health Support at Home with National 360

National 360 provides mobile allied health services that can be funded through the Support at Home Program. Our clinicians visit your home to deliver assessment and therapy that is practical, goal focused and tailored to your needs. 

Our key support at home include: 

• Occupational Therapy: Falls prevention, home safety, equipment prescription, daily living skills, and functional independence. 

• Physiotherapy: Mobility, balance, strength, pain management, and recovery after illness or injury. 

• Speech Pathology: Communication support, swallowing management, and cognitive communication strategies. 

• Positive Behaviour Support (PBS): Behavioural strategies that enhance wellbeing and quality of life. 

These services are delivered with compassion, professionalism, and a focus on helping older Australians live well at home. 

Benefits of Receiving Support at Home 

Support at home offers unique advantages for older adults: 

• Flexible appointments that fit your routine 

• No travel required ideal for those with mobility or transport challenges 

• Real-world practice in the spaces where skills are used 

• Holistic support that considers your whole environment 

For many older Australians, this approach leads to stronger engagement, better outcomes, and greater confidence in daily life. 

How to Access Support at Home with National 360

If you or a loved one is eligible for the Support at Home Program, you can use your funding to access National 360’s mobile allied health services. 

Here’s how the process typically works: 

1. Submit an aged care referral: Begin by completing the aged care referral form on our website. This helps us understand your needs and the type of supports you’re looking for and it can be completed by your aged care provider or by clients and families who have the relevant information. 
2. We contact you and book your first appointment: Our Client Support Team will be in touch to discuss your referral, answer any questions, and book your initial appointment.  
3. In-home assessment or first service: A clinician visits your home to understand your goals, environment, and the supports that will help you stay safe and independent. 
4. Ongoing therapy and support from there, you’ll receive regular therapy sessions, progress updates, and adjustments to your plan as your needs evolve. 

National 360 works with older adults, families, aged care providers, and care coordinators to ensure the right supports at home are in place. 

Our Commitment to Quality Care

To ensure every client receives the highest standard of care, all National 360 clinicians participate in industry‑leading training, supervision, and ongoing professional development. Our highly skilled senior workforce provides comprehensive clinical support, ensuring every therapist is confident, capable, and equipped to deliver safe, effective, and evidence-based services. 

This commitment to quality means you benefit from a team that is not only experienced, but continually growing, learning, and supported so you can achieve the best possible outcomes from your therapy. 

If you’d like to learn more about how we support older Australians or explore the services available through the Supports at Home Program, visit our Aged Care page to begin your allied health journey with National 360.