If you wish to submit feedback anonymously, please use the link below.
Monday – Friday: 8:30am to 5.00pm
At National 360 we value feedback from our clients, their families and carers, and our referring partners. We feel that receiving feedback is a privilege and assists us as we strive to provide the highest quality allied health services. Our aim is to ensure that our services meet your expectations, to help you can achieve your goals. We encourage you to tell us when we are not meeting your expectations, or if you are not satisfied in any way. We love hearing your positive feedback too!
If you have a question about an invoice you have received from us, please contact us at finance@national360.com.au or call 1300 340 440 and speak with our Client Support Team.
You may provide us with feedback or make a complaint by doing one of the following:
We will do our best to resolve your complaint with you. Any complaints will be managed by our Quality & Compliance Team, and we will contact you to find out more. We will provide you with a written response and work to provide a solution. We may ask you to provide us details of your complaint and then review it by discussing your concerns with the right people at National 360.
You are able to provide your feedback or complaint in your preferred language. Please let us know and we will help you through this process.
If you would like an independent disability advocate to help you with the complaints process or otherwise, one can be located through AskIzzy.
After the resolution process, if you remain dissatisfied, you can contact:
NDIS participants can contact the NDIS Commission by:
You can contact APHRA, State’s Disability Regulators or Ombudsman, more details are available on the website links below:
