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    What Does an Occupational Therapist Do?

    Marketing Team

    If you’ve ever wondered what does an occupational therapist do, you’re not alone. Many people hear the term “OT” but aren’t exactly sure what it means or how it could help them or their child. 

    Occupational therapists play an important role in supporting people of all ages to build independence, develop skills, and participate fully in everyday life. In this blog, we break down what occupational therapy involves, who it can help, and what to expect from working with an OT. 

    What Is Occupational Therapy?

    Occupational therapy focuses on helping people participate in the “occupations” of daily life. These occupations aren’t just jobs they include everyday activities such as: 

    • Getting dressed  
    • Eating and feeding  
    • Playing and learning  
    • Writing and using school tools  
    • Managing emotions and behaviour  
    • Completing work or study tasks  
    • Living independently at home  

    So, when people ask what does an occupational therapist do, the simplest answer is: they help people do the things they need and want to do in everyday life. 

    What Does an Occupational Therapist Do for Children?

    For children, occupational therapists focus on building foundational skills that support learning, development, and participation in daily routines. 

    An OT may help a child with: 

    1. Fine motor skills

    These are the small movements needed for tasks like: 

    • Holding a pencil  
    • Using scissors  
    • Buttoning clothes  
    • Drawing and handwriting  
    1. Gross motor and coordination skills

    This includes: 

    • Balance and coordination  
    • Running, jumping, and playground play  
    • Body awareness  
    1. Sensory processing

    Some children find it hard to process sensory information like sound, touch, or movement. OTs help children: 

    • Manage sensory sensitivities  
    • Stay calm and regulated  
    • Engage more comfortably in everyday environments  
    1. Emotional regulation and behaviour

    Occupational therapists support children to: 

    • Understand and manage emotions  
    • Develop coping strategies  
    • Improve attention and focus  
    1. Play and social participation

    Play is a key part of development. OTs help children: 

    • Build play skills  
    • Interact with peers  
    • Join group activities  

    What Does an Occupational Therapist Do for Adults?

    Occupational therapy is not just for children. Adults also benefit from OT support in many areas of life. 

    An OT may assist adults with:

    • Recovery after injury or surgery 
    • Managing disability or chronic conditions 
    • Improving workplace performance 
    • Building independent living skills 
    • Mental health support and daily routines 

    The goal is always the same: improving independence and quality of life.

    Where Do Occupational Therapists Work?

    Occupational therapists work in many different settings, including: 

    • Homes 
    • Schools and childcare centres 
    • Clinics 
    • Hospitals 
    • Community settings 
    • Aged care facilities 

    At organisations like National 360, OTs often work as part of a multidisciplinary team alongside Speech Pathologists, Physiotherapists, Behaviour Support Practitioners and Early Childhood Practitioners.

    What Happens in an Occupational Therapy Session?

    If you’re still wondering what does an occupational therapist do in a session, here’s what you can usually expect: 

    1. Initial assessment

    The OT will learn about strengths, challenges, routines and goals.

    1. Goal setting

    Goals are developed based on what is most important to the individual or family.

    1. Therapy activities

    Sessions may include play-based activities, practical skill-building tasks, or environmental strategies.

    1. Home or school strategies

    OTs often provide recommendations to support progress outside of sessions.

    1. Assessments and Reports

    Occupational Therapists may also complete targeted assessments and write reports to support funding, equipment, or support applications. For example, an OT may conduct a Functional Capacity Assessment as part of a NDIS access request or prepare reports to support the prescription of equipment’s such as wheelchairs, or other assistive technology. While these assessments are often completed as part of ongoing therapy, they may also be provided as a standalone service when required.  

    When Should You See an Occupational Therapist?

    You might consider seeing an OT if a child or adult is experiencing challenges with:

    • Everyday self-care tasks 
    • Learning or school participation 
    • Behaviour or emotional regulation 
    • Sensory sensitivities 
    • Motor skill development 
    • Independence at home or in the community 

    Early support can make a meaningful difference in building long-term skills and confidence.

    How Occupational Therapy Supports Families

    Occupational therapists don’t just work with individuals they also support families and caregivers by: 

    • Providing practical strategies for home routines  
    • Supporting behaviour and emotional understanding  
    • Helping adapt environments for success  
    • Building confidence in daily caregiving routines  

    The goal is to make everyday life easier, more functional, and more enjoyable for the whole family. 

    How National 360 Can Support You:

    At National 360, our Occupational Therapists work with children, adults and families across Australia to support independence, participation and wellbeing. Whether you’re exploring occupational therapy for yourself, your child or a loved one, our team can provide personalised support to help achieve meaningful goals.

    We offer occupational therapy services through a range of funding pathways, including:
    • Private funding, including Medicare-funded sessions through GP referral (where eligible)

    No matter your age or stage of life, our team can help you access the right supports to achieve your goals and participate more fully in everyday activities.

    Our team works alongside Speech Pathologists, Physiotherapists, Behaviour Support Practitioners and Early Childhood Practitioners to deliver coordinated, person-centred care. 

    Start Your Journey

    If you’ve been asking what does an occupational therapist do and think OT might help you or your child, we’re here to support you. 

    Visit our Get Started page to learn more or book an appointment with our team. 

    Meet The Team: Occupational Therapy Clinical Lead

    Marketing Team

    Introducing Jess, our wonderful Occupational Therapy Clinical Lead at National 360!

    Jess joined National 360 in June 2024 after making the exciting move from the UK to Australia. Since qualifying as an occupational therapist in 2014, Jess has built an extensive career across mental health and forensic settings, including secure hospitals, prison personality disorder services, and community mental health teams.

    Jess has brought a wealth of clinical knowledge, leadership experience, and passion for supporting both clinicians and clients to National 360. Through her role as Occupational Therapy Clinical Lead, she plays an important part in driving clinical quality, supporting clinician development, and helping shape systems and processes that enable teams to deliver high-quality care.

    It has been fantastic having Jess as part of the National 360 team, where she continues to share her expertise, curiosity, and commitment to positive outcomes across the business.

    To find out more about Jess, we asked her some questions about her career journey, her role as Occupational Therapy Clinical Lead, what it’s like working at National 360 and more!

    Read our full interview with Jess.

    We would love to learn more about your journey as an Occupational Therapist. Could you share some details about your career history with us?

    I qualified as an occupational therapist in the UK in 2014 and went straight into forensic learning disability services. Since then, I’ve worked exclusively within mental health and forensic settings, including secure hospitals, prison personality disorder services, and community mental health teams.

    A lot of my work has involved supporting people who either meet criteria for personality disorder or have had similar life experiences – particularly people with significant trauma backgrounds. I felt an affiliation with that client group almost immediately.

    I’ve always been intrigued by the grey areas in human life. I don’t tend to think about people in a very black-and-white way I think humans are complex, layered, and often two things can be true at the same time. I’m naturally a very curious person, and I think the mental health and forensic space really allows for that curiosity. It’s not always about concrete right or wrong answers in the same way some more technical areas can be.

    What interested you in working in the allied health space?

    Originally, I completed a degree in psychology and education. I loved learning about brain development, how people learn, and how adaptable human beings are. Humans are incredibly ingenious we adapt to almost any situation, and I’ve always found that fascinating.

    At one point I considered becoming an educational psychologist, but after realising how long that pathway was, I wasn’t convinced it was the right fit for me. To be honest, I felt a little directionless for a while.

    Then I had a chance conversation at a dinner party with someone who was an occupational therapist, and something just clicked. I loved the idea that OT wasn’t about “fixing” people – it was about helping people achieve their own goals and supporting them to overcome barriers in a meaningful way.

    When did you start working at National 360 and why did you want to join the team?

    I started at National 360 in June 2024, which was actually part of a direct move from the UK to Australia.

    After spending 10 years in the National Health Service, I was really interested in experiencing a different healthcare system. Australia has a fascinating mix of public and private healthcare, and there are also unique cultural considerations here that I was excited to learn more about.

    On a personal level, I love travelling and experiencing different places, but I also wanted stability for my family as I have young children. Moving to Australia allowed us to have both.

    In terms of why National 360 specifically, I really connected with the company’s ethos and what it was trying to achieve within the private allied health space. I was interested in seeing how a large private organisation balanced quality clinical work, sustainability, and meeting community need.

    I also genuinely loved the culture straight away – the relaxed environment, the friendliness of the team… and honestly, I even liked the blue branding.

    What does your role as Occupational Therapy Clinical Lead involve, and what do you enjoy about it?

    My role as an Occupational Therapy Clinical Lead is really about supporting clinical quality and clinician experience at a broader systems level. That includes looking at policies, training, templates, governance processes, and asking: how do we make it easier for clinicians to do great work?

    A lot of the role involves thinking about the bigger picture – how systems impact clinicians, and in turn, how that impacts client outcomes. I really enjoy that macro-level thinking.

    I also love coaching and supporting people. Supervision and mentorship are huge passions of mine, and this role gives me a unique opportunity to influence practice on a much larger scale.

    One of the most rewarding parts is knowing that even if I’m not directly providing every intervention myself, the work I do behind the scenes helps clinicians feel supported and ultimately helps clients receive better care.

    How is having an Occupational Therapy Clinical Lead beneficial to our clients?

    I think every strong clinical system needs people in the background who are constantly thinking ahead looking at where the industry is moving, how funding bodies like the NDIS are changing, and how we adapt in the best possible way.

    Having a clinical lead helps create consistency, streamline processes, and maintain quality across a large workforce. It allows clinicians on the ground to focus on doing the work, knowing there’s someone thinking about the broader strategy, governance, and future direction of the service.

    Has there been a highlight of your time working at National 360?

    Honestly, it’s been quite a ride in the best possible way.

    I’ve had multiple opportunities for growth and progression since joining the company, which has been incredibly validating and rewarding. I started as a Senior Level 2 Occupational Therapist, then backfilled the Mental Health Clinical Practice Advisor role before moving into that permanently. Later, I backfilled the Occupational Therapy Clinical Lead role, which also became permanent.

    I’ve really appreciated being trusted with opportunities to challenge myself and continue developing professionally.

    What do you think makes National 360 different from other community allied health providers?

    That’s a good question.

    I think one of the biggest differences is the compassion within the senior leadership team and their willingness to think critically about the industry and advocate for change where needed.

    I also think there’s a genuinely strong focus on work-life balance. Clinicians are trusted to structure their weeks in a way that works for them, provided they’re meeting expectations and delivering good outcomes. That flexibility makes people feel valued and supported, and I think that has a huge impact on workplace culture.

    It certainly has for me.

    Do you have any advice for someone wanting to work in the NDIS community health space?

    I think my biggest piece of advice is to focus on what you can influence.

    No system is perfect. Having worked in both the National Health Service and now within the Australian system, there are strengths and challenges in every model, particularly when systems are under financial pressure.

    You can’t change everything overnight, but you can consistently advocate, provide feedback, and do the best possible work for the clients in front of you. Small changes over time genuinely do shape industries.

    Tell us a fun fact about yourself.

    I love a good TikTok, a really good book, and an excellent cup of coffee.

    I also absolutely love rainy weather… which is slightly ironic given that I now live in one of the sunniest places in the world. I own three different raincoats and a beautiful umbrella, which probably does raise the question of why exactly I moved to Australia.

    That said, I really do love it here.

    Learn more about Occupational Therapy at National 360

    Our Occupational Therapy stream is growing across Australia! If you’re looking to commence your career as an Occupational Therapist or are wanting to make the change to working in a flexible community focused role, National 360 is the perfect place for you to grow in your career.

    Learn more about our Occupational Therapy service, and 360 Career opportunities by getting in touch with our friendly team:

     

    What Does Outcome Based Practice Mean?

    Marketing Team

    Jessica, Clinical Lead for Occupational Therapy at National 360, explains how outcome based therapy focuses on meaningful change, independence, wellbeing, and quality of life.

    Outcome based practice is a term that’s becoming increasingly common across allied health and disability services.

    But what does it actually mean?

    We spoke with Jessica, Clinical Lead for the Occupational Therapy stream at National 360, to unpack what outcome based practice looks like in occupational therapy and why it’s about much more than simply setting goals or delivering therapy sessions.

    “It’s not just about goals or KPIs.”

    Jessica:

    When people talk about outcome based practice, it’s not just about having goals or KPIs. It’s about identifying a targeted goal and understanding the outcome you’re actually aiming for.

    As occupational therapists, it’s not simply about what we did during therapy. It’s about what changed because of it.

    The focus should always be on the impact therapy has on the person’s everyday life and whether they’re moving closer to the outcomes that matter most to them.

     

    “What changed as a result of therapy?”

    Jessica:

    When we’re thinking about outcomes, we’re looking at practical, meaningful changes in a person’s life.

    Can they shower more safely?

    Can they access the community more independently?

    Can they regulate their emotions more effectively?

    Can they sustain routines or participate more fully in family life?

    These are the types of outcomes occupational therapists are working towards. The outcome will look different for every person, but the key question remains the same: what is the person aiming for, and what has changed because of the support they’ve received?

     

    “Outcomes can be measured in different ways.”

    Jessica:

    Outcomes don’t always have to be measured through formal assessments.

    In some cases, clinicians may use assessment tools and structured measures to track progress over time. In other situations, progress may be identified through observation, conversation, or a shared agreement between the clinician and the client that meaningful change has occurred.

    What’s most important is understanding whether the person is moving closer to the outcome they set out to achieve.

     

    “It starts with being intentional.”

    Jessica:

    An outcome based process means being intentional from the beginning.

    Having a clear understanding of the outcome you’re working towards helps ensure therapy remains focused and purposeful. Every strategy, recommendation, and intervention should be connected to helping the person achieve the changes that are important to them.

    Without that intentional focus, it can be difficult to understand whether therapy is making the difference it was designed to make.

     

    “We need to be willing to adapt.”

    Jessica:

    Outcome based practice also requires flexibility.

    Sometimes an approach that seemed appropriate at the beginning may not be working as effectively as expected. Circumstances can change, priorities can shift, and new challenges can emerge.

    That’s why it’s important for clinicians to regularly review progress and be willing to adapt their approach when needed.

    The goal is always to keep moving towards meaningful outcomes, even if the pathway changes along the way.

     

    Why Outcome Based Practice Matters in Allied Health

    Outcome based practice helps ensure therapy remains focused on what matters most to the person receiving support.

    Rather than measuring success by the number of appointments delivered, this approach focuses on the impact therapy has on a person’s daily life, participation, independence, wellbeing, and overall quality of life.

    It creates a clear connection between the support being provided and the real-world changes a person wants to achieve.

    As Jessica explains, good, allied health isn’t necessarily measured by the number of sessions delivered. It’s measured by the difference those supports make to the person’s functioning, wellbeing, and quality of life.

     

    How National 360 Can Support You

    At National 360, our clinicians deliver high-quality, multidisciplinary allied health services to people of all ages across Australia.

    Our experienced team includes Occupational Therapists, Speech Pathologists, Behaviour Support Practitioners, Physiotherapists and Early Childhood Practitioners through our 360 Kids program, all working together to support meaningful outcomes for clients and families.

    Whether support is delivered through the NDIS, privately, or through aged care funding pathways, our focus remains the same: helping people achieve outcomes that improve independence, participation, wellbeing, and quality of life.

    If you’d like to learn more about our services, or book an appointment, visit our Get Started page to commence your allied health journey with National 360.

    To watch Jessica, discuss outcome based practice and hear more about why this approach matters, please click the link below to view the full video.

    Outcome Based Practice – Video by Jessica

     

    Support at Home for Aged Care

    Marketing Team

    Helping older Australians stay safe, independent, and connected in the comfort of their home. 

    What the Support at Home Program Is

    The Support at Home Program is a government funded aged care initiative designed to help older Australians continue living independently at home for as long as possible. It replaces the previous Commonwealth Home Support Program and Home Care Package systems and brings together a wide range of services including allied health under one streamlined program. 

    The Australian Government provides a clear overview of the program on its website, and you can learn more about how it works by visiting the official Support at Home page.

    National 360 accepts referrals through the Support at Home Program and delivers allied health services at home, including support from our Occupational Therapists, Physiotherapists, Speech Pathologists, and Positive Behaviour Support practitioners.

    This means you can use your government funded support at home to access National 360’s mobile clinicians, who come directly to your home to help you stay safe, active, and independent. 

    Why Support at Home Matters for Older Australians

    Support at Home allows older adults to receive the help they need without leaving the comfort and familiarity of their home. This approach is especially valuable for people who want to maintain independence, reduce the stress of travel, or receive therapy in a space that feels natural and safe. This includes:

    • Personalised support shaped around your home environment 
    • Comfort and confidence from receiving care where you feel most at ease 
    • Independence building through practical, everyday skill development 
    • Family and carer involvement to support ongoing wellbeing 

    Allied Health Support at Home with National 360

    National 360 provides mobile allied health services that can be funded through the Support at Home Program. Our clinicians visit your home to deliver assessment and therapy that is practical, goal focused and tailored to your needs. 

    Our key support at home include: 

    • Occupational Therapy: Falls prevention, home safety, equipment prescription, daily living skills, and functional independence. 
    • Physiotherapy: Mobility, balance, strength, pain management, and recovery after illness or injury. 
    • Speech Pathology: Communication support, swallowing management, and cognitive communication strategies. 
    • Positive Behaviour Support (PBS): Behavioural strategies that enhance wellbeing and quality of life. 

    These services are delivered with compassion, professionalism, and a focus on helping older Australians live well at home. 

    Benefits of Receiving Support at Home 

    Support at home offers unique advantages for older adults: 

    • Flexible appointments that fit your routine 
    • No travel required ideal for those with mobility or transport challenges 
    • Real-world practice in the spaces where skills are used 
    • Holistic support that considers your whole environment 

    For many older Australians, this approach leads to stronger engagement, better outcomes, and greater confidence in daily life. 

    How to Access Support at Home with National 360

    If you or a loved one is eligible for the Support at Home Program, you can use your funding to access National 360’s mobile allied health services. 

    Here’s how the process typically works: 

    1. Submit an aged care referral: Begin by completing the aged care referral form on our website. This helps us understand your needs and the type of supports you’re looking for and it can be completed by your aged care provider or by clients and families who have the relevant information. 
    2. We contact you and book your first appointment: Our Client Support Team will be in touch to discuss your referral, answer any questions, and book your initial appointment.  
    3. In-home assessment or first service: A clinician visits your home to understand your goals, environment, and the supports that will help you stay safe and independent. 
    4. Ongoing therapy and support from there, you’ll receive regular therapy sessions, progress updates, and adjustments to your plan as your needs evolve. 

    National 360 works with older adults, families, aged care providers, and care coordinators to ensure the right supports at home are in place. 

    Our Commitment to Quality Care

    To ensure every client receives the highest standard of care, all National 360 clinicians participate in industry‑leading training, supervision, and ongoing professional development. Our highly skilled senior workforce provides comprehensive clinical support, ensuring every therapist is confident, capable, and equipped to deliver safe, effective, and evidence-based services. 

    This commitment to quality means you benefit from a team that is not only experienced, but continually growing, learning, and supported so you can achieve the best possible outcomes from your therapy. 

    If you’d like to learn more about how we support older Australians or explore the services available through the Supports at Home Program, visit our Aged Care page to begin your allied health journey with National 360. 

    What does Allied Health Support in the Natural Environment Mean?

    Marketing Team

    Allied health support in the natural environment is something we talk about a lot.

    But what does that actually mean?

    We spoke with Lorraine, Clinical Lead Manager at National 360, whose background is in Positive Behaviour Support and Behaviour Analysis, to unpack what this approach looks like in practice and why it plays such an important role in delivering meaningful outcomes for clients and families.

     

    “It really means supporting people where life happens.”

    Lorraine:
    When we talk about allied health support in the natural environment, what we really mean is supporting people in the places where they actually live their lives. So rather than only working in a clinic room, we might support someone at home, at school, at a local café, at sporting clubs, or within their everyday community routines and relationships. That’s important because real life is where people experience challenges, build skills, and spend the majority of their time.

     

    “Sometimes it’s the small everyday things that matter most.”

    Lorraine:
    I actually had a reminder of this myself recently after a shoulder injury. I realised I needed to see a physio when I couldn’t reach up into a cupboard at home to grab a glass off the top shelf. It sounds really simple, but that’s real life and often that’s where people notice the biggest impact on their day-to-day functioning. Sometimes goals in healthcare or disability support can sound very clinical on paper, but what really matters is understanding how something is affecting someone’s everyday life.

     

    “Skills are more meaningful when they happen in real life.”

    Lorraine:
    That’s why support in natural environments is so important. Skills are much more meaningful and often more sustainable when they’re learned in real-life environments, not just within therapy sessions. When strategies are built into everyday routines, people are more likely to feel confident using them outside of appointments as well. It also allows families, carers, teachers, and support networks to be involved in a way that feels natural and achievable, rather than adding extra pressure or unrealistic expectations. Is it impacting their independence? Their confidence? Family routines? Their ability to go out and do the things they enjoy? Those are the things that truly shape someone’s quality of life.

     

    Why natural environment support matters in allied health

    Allied health support in the natural environment allows clinicians to see the bigger picture.

    Instead of only observing someone in a structured clinic setting, clinicians can better understand how a person communicates, moves, regulates emotions, participates socially, or completes daily tasks within their usual environments.

    For children, this may look like:

    • support during play or mealtimes at home
    • working alongside educators in a classroom
    • helping build confidence during community activities

    For adults, it could involve:

    • developing strategies to support independence at home
    • improving participation in community or work settings
    • building skills that make everyday routines more manageable

    By delivering allied health support in the natural environment, therapy becomes more practical, personalised, and connected to a person’s real-world goals and everyday life.

     

    How National 360 Can Support You

    At National 360, our clinicians deliver high-quality, multidisciplinary allied health services to people of all ages across Australia.

    Our experienced team includes Occupational Therapists, Speech Pathologists, Behaviour Support Practitioner, Physiotherapists and Early Childhood Practitioners through our 360 Kids program who work together to support meaningful outcomes for clients and families.

    We provide allied health support in the natural environment wherever it works best for you whether that’s at home, school, in aged care, within the local community, or at one of our clinic locations nationwide.

    National 360 offers services through the NDIS, privately, and through aged care funding pathways, helping ensure support is flexible, accessible, and tailored to individual needs and goals.

    If you’d like to learn more about our services, or book an appointment, visit our Get Started page to commence your allied health journey with National 360.

    To watch Lorraine, discuss allied health support in the natural environment and hear more about why this approach matters, please click the link below to view the full video.

    Allied health support in the natural environment – Video by Lorraine

    Navigating NDIS Changes: How National 360 Ensures You Keep Accessing Allied Health Services

    Marketing Team

    Are you Navigating the NDIS Changes?

    The NDIS is going through a period of significant change, and we know that for many people, NDIS changes can bring uncertainty. Funding pathways may shift, programs may evolve, and new systems may emerge, but one thing remains constant:

    Our commitment to you.

    For over 15 years, we’ve supported people to access the allied health services they need to live well, build capacity, and reach their goals. That commitment doesn’t depend on a particular funding model, and it certainly doesn’t end because of the NDIS changes. In fact, we’ve been preparing for this moment.

    As the sector evolves, we’re adapting our services so that you can continue receiving high‑quality support, no matter how you’re funded now or in the future. That includes people who:

    • Currently have an NDIS plan
    • Are transitioning out of the NDIS
    • Are starting services through new government programs
    • Are funded through Supports at Home, or
    • Are accessing allied health through any other scheme

    Our focus is simple: you should never lose access to the care you need because the system around you changes.

    Behind the scenes, our team is staying across NDIS changes – every update, every reform, and every new program being introduced. We’re working proactively to ensure our services remain flexible, accessible, and ready to meet your needs, wherever your funding journey takes you.

    Change can feel overwhelming, but you don’t have to navigate it alone. We’re here to guide you, support you, and make sure your services continue smoothly. Your goals are still our priority, and your wellbeing remains at the heart of everything we do.

    If you have questions about what these NDIS changes mean for you, or if you’re unsure about your next steps, please reach out. We’re here to help you feel confident, informed, and supported, today and into the future.

    Contact our team on 1300 340 440, or via our quick enquiry form on our website.

    How does National 360 support clients across Australia with Allied Health services?

    At National 360, our clinicians deliver high‑quality, multidisciplinary allied health services to people of all ages across Australia. Our team includes experienced Occupational Therapists, Physiotherapists, Speech Pathologists, Behaviour Support Practitioners and professionals within our 360 Kids Early Childhood Services.

    We provide therapy where it works best for you. As a mobile community allied health service, you can access support in your home, school, care facility, local community, or at one of our 22 clinic locations nationwide. This flexible approach ensures your therapy fits seamlessly into your life and supports your goals in real‑world environments.

    Our strong community connections and long‑standing reputation for excellence mean you can feel confident in the quality of care you receive. We have extensive experience supporting both children and adults across a wide range of disability, health and rehabilitation funding schemes, including:

    • NDIS
    • TAC, WorkSafe and other injury insurance schemes
    • Aged care programs such as Support at Home
    • Medicare and other government initiatives
    • Private funding arrangements

    No matter how you are funded, our team is equipped to help you navigate your options and continue accessing the services you need.

    To ensure every client receives the highest standard of care, all National 360 clinicians participate in industry‑leading training, supervision and professional development. Our highly skilled senior workforce provides comprehensive clinical support, ensuring every therapist is confident, capable and equipped to deliver safe, effective and evidence‑based services.

    This commitment to quality means you benefit from a team that is not only experienced, but continually growing, learning and supported – so you can achieve the best possible outcomes from your therapy.

    If you’d like to learn more about our services, or book an appointment, visit our Get Started page to commence your allied health journey with National 360.

    2025 National 360 Leadership Excellence Award Winner

    Marketing Team

    2025 National 360 Leadership Excellence Award WinnerCongratulations to Ash, our Leadership Excellence Award Winner for 2025!

    Ash began her journey with National 360 as a graduate Occupational Therapist seven years ago, and has since grown into an incredible clinician, mentor and leader at National 360.

    Ash’s leadership has a calm and considerate approach, enabling individuals to feel supported and motivated to succeed. She has guided teams through trialling new systems and navigating change in a professional and encouraging manner.

    Ash has an ability to connect with each individual in a unique way, tailoring her approach to their needs. She is data driven, enabling her to improve performance strategically and consider impacting factors. Ash is extremely organised with all she does and has a deep understanding of processes and lives our organisational values.

    We asked Ash some questions about her time at National 360, her role, and what she wants to achieve in 2026.

    Can you tell us a little bit about your journey at National 360?

    I’ve been with National 360 for just over seven years, starting my career as a graduate Occupational Therapist. During my first year, I worked part-time at National 360 alongside a role in public health, but I quickly realised how much I enjoyed working here and moved into a full-time position. As a clinician, I worked across both paediatric and adult services and developed a strong interest in equipment prescription and home modifications.

    Over time, I progressed through two supervisor roles before becoming Team Leader in Warrnambool. I then moved into my current role as Regional Manager, where I now support multiple teams across Victoria, including Warrnambool, Geelong and Wodonga. Along the way, I also spent around 12 months working in Behaviour Support. Today, my focus is on leadership and supporting our teams to grow and deliver high-quality services.

    How did you feel when you found out you won the Leadership Excellence Award?

    I felt incredibly honoured and grateful when I found out I had received the Leadership Excellence Award. Leadership is something I’ve worked hard to develop over the years, and I’m very passionate about supporting individuals within my teams in their own careers. It meant a lot to have that recognised, particularly because I’m so committed to creating a supportive environment where people can grow, feel confident in their roles and achieve their goals. It felt like a wonderful acknowledgement of the journey I’ve had at National 360 and the work we do together as a team.

    As a Regional Manager leading multiple teams across Victoria, what kind of supports do you provide your team members, and what supports have you received throughout your career at National 360?

    Throughout my career at National 360, I’ve been fortunate to receive strong support in developing my leadership skills, including mentoring from senior leaders, participating in the Leadership Development Program, and attending external professional development opportunities. Those experiences have shaped the way I lead today. I’m passionate about empowering my team members to be confident decision-makers and strong advocates for themselves, while also knowing they have my support. I particularly enjoy mentoring emerging leaders stepping into supervisor or leadership roles, as well as supporting early career therapists to build confidence and develop into capable, independent clinicians.

    What are some memorable highlights or team wins you reflect on during your time as Regional Manager that have made you proud?

    One of the most rewarding parts of my role has been watching team members grow both professionally and personally. Many clinicians have joined our teams as graduates or early career therapists, and it’s been incredibly fulfilling to see them develop into confident clinicians, supervisors and leaders. I also love celebrating their personal milestones, whether that’s buying a home, getting married or starting a family. From a team perspective, seeing our teams grow has been a real highlight. For example, our Warrnambool team started with just two clinicians and has now grown to a team of 13, which is a fantastic reflection of the strong culture we’ve built together.

    What goals would you like to achieve in 2026?

    In 2026, I’m entering an exciting new stage of life as I prepare to start a family. A key goal for me is ensuring my teams feel well supported as I transition to parental leave, so they feel confident and prepared while I’m away. Professionally, I’m focused on continuing to strengthen our team culture, supporting sustainable growth, and maintaining the strong team member retention we’ve built across our teams. Ultimately, my goal is to ensure our teams continue to thrive and provide high-quality services to the communities we support.

    Where is your favourite travel destination?

    One of the most memorable places I’ve travelled to is Cambodia. As a young adult, I had the opportunity to volunteer with children living in orphanages, which was an incredibly meaningful experience. The people in Cambodia were so welcoming and kind, and despite the hardship many communities face, there was a strong sense of connection and generosity. It was a place that really stayed with me, and I would love the opportunity to return one day.

    There are also many destinations still on my bucket list. I would love to visit Italy to experience the culture and food. I’m also very keen to travel to the UK, where my family originates from, to explore my roots and see where my family history began. Overall, there are so many places I’d love to visit, it’s hard to choose just one favourite!

    National 360 Annual Excellence Awards

    We are proud to recognise the amazing work of our team members each year at our National 360 Annual Excellence Awards. The recipient of this award demonstrates excellence in leadership, consistently meeting or exceeding expectations relating to job functions, leading by example, and excellence in performance.

    Congratulations again to Ash for being our 2025 Leadership Excellence Award winner!

    Find out more!

    • To see all the 2025 Award winners and the different categories we recognise and celebrate with our national team, click here.
    • You can learn more about National 360’s end-of-year Excellence Awards and the other benefits and rewards we offer our team members by visiting our Benefits & Rewards page.
    • For more insight into our careers and current opportunities, visit our Careers page.
    • If you’d like to find out more about our Warrnambool, Geelong and Wodonga teams, click on each location.

    2025 National 360 Team Member of the Year Award Winners

    Marketing Team

    Congratulations to Charlie, Nicole and Emma, our 2025 National 360 Team Member of the Year Award Winners!

    Team Member of the Year 2025Charlie is a Physiotherapist who commenced at National 360 in 2022. He is the powerhouse behind our operations support in SA and TAS, and the dependable right hand to his Team Leaders. His work ethic is unmatched, and he consistently goes above and beyond to support the team and his clients with passion, reliability, and a “nothing is too big” attitude. Charlie’s willingness, dedication, and impact across every part of our services sees him adored by those he works with and is well respected across the organisation.

    Team Member of the Year 2025Nicole is a Speech Pathologist who commenced with us in 2021, and consistently demonstrates strong leadership and clinical excellence. She is always one to volunteer to help with local initiatives, office activities, team meetings, and wider Speech Pathology stream tasks including being selected to fulfil the role of Clinical Practice Advisor role in an interim capacity. Nicole is a kind, considerate, and bubbly face in our Eastern Sydney office who cultivates a supportive, fun, and positive team culture.

    Team Member of the Year 2025Emma is an Occupational Therapist who commenced at National 360 in 2024. She has been an invaluable member of the team, and during her time has made a significant impact on both her clients and the broader team. A quiet achiever, Emma approaches her work with calm dedication and is always willing to try new things if it means supporting those around her. In 2025, Emma embraced the responsibility of supervising a placement student – an impressive milestone. Emma is always the first to put her hand up to engage in team events, and her commitment, kindness, and initiative make her a truly valued member of the team.

    We asked Charlie, Nicole and Emma some questions to learn more about them.
    Read their full interviews below:

    How did you feel when you found out you were one of the Team Members of the Year?

    Charlie: I felt genuinely surprised and incredibly grateful. Community physio can sometimes feel like you’re just quietly doing your job day to day, so to be recognised by the team means a lot. It made me feel proud, not just of my own work, but of being part of such a supportive and values-driven team. It was a really affirming moment.

    Nicole: I was so surprised and appreciative, it’s incredible to get recognition in such a large team filled with amazing people!

    Emma: When I got Team Member of the Year, I felt really surprised and very grateful. There are so many incredible people in the VIC team who work so hard, so it means a lot to be recognised. I feel lucky to be part of such a supportive team.

    What has been a highlight of your time working at National 360?

    Charlie: There have been so many highlights. Clinically, seeing long-term clients achieve goals they once thought were out of reach has been incredibly rewarding, especially when you’ve been part of that journey from early intervention through to meaningful independence. On the team side, I’ve really valued the collaboration and shared learning. Whether it’s case discussions, professional development sessions, or team activities and fun fund initiatives, there’s a strong sense of connection despite working out in the community. That balance of autonomy and teamwork has been a standout for me.

    Nicole: Tough one! Honestly a huge ongoing highlight for me is the supportive team we have here in NSW, and the recent Scavenger Hunt we did!

    Emma: A highlight of working at National 360 is definitely the fun funds. It’s great that we have the opportunity to get out together as a team on a regular basis and do something social outside of the usual work environment. At VIC West, we’ve become pretty big fans of trivia nights. There’s always a bit of friendly competition, some questionable answers, and plenty of laughs along the way. It’s a fun way to switch off after work and spend time together as a team.

    How would you describe the support you have received while working here?

    Charlie: The support has been one of the biggest strengths. Clinically, I’ve always felt comfortable reaching out for guidance or bouncing ideas around – there’s a culture of open discussion rather than judgment. Supervision feels constructive and focused on growth rather than just compliance. From a team perspective, there’s genuine care for wellbeing. Whether it’s workload management, flexibility, or just colleagues checking in, I’ve felt backed both professionally and personally.

    Nicole: Where to start! The clinical support has been so incredible, having both supervisors and mentors, as well as peers to bounce ideas off, it’s one of the main reasons I love working here. Having a whole national team with a wealth of clinical skill who are all eager to share ideas and resources is just amazing. Team support has also been something I have felt since my first day, we started as a small team in NSW and watching our team grow while still maintaining a close-knit support team is so special.

    Emma: The support I receive at National 360 is amazing. Between my team, weekly supervision, and access to senior clinicians, there’s always someone I can turn to for advice or support when I need it. It makes a huge difference knowing that help is always available, whether it’s talking through a tricky clinical situation, getting a second opinion, or just having a quick chat to bounce ideas around.

    What goals would you like to achieve in 2026?

    Charlie: In 2026, I’d love to continue refining my clinical skills, particularly in complex case management and collaborative multidisciplinary care. I’m also keen to take on more mentoring or leadership opportunities to support newer clinicians entering community practice. Beyond that, I want to keep building sustainable systems in my caseload, ensuring high-quality care while maintaining balance and longevity in community work.

    Nicole: This year I want to continue to further develop my clinical skills in the adult speech pathology space, particularly neurodiverse affirming practice and end-of-life care, find some great social events for the team (being part of the social committee!), and personally I would love to travel back to Hong Kong (where I was born!)

    Emma: For 2026, I’m excited to continue exploring where my area of specialty might be. It’s great that I have the opportunity to work with such a broad range of clients, which makes it a great place to keep learning and growing.

    If you could invite any 3 people to a dinner party, who would you invite?

    Charlie: I’d invite David Bowie, David Lynch, and Vincent van Gogh. I feel like the conversation would be equal parts profound, surreal, and beautifully chaotic. What draws me to all three is how differently they saw the world. Bowie’s constant reinvention and fearlessness with identity, Lynch’s comfort with ambiguity and the subconscious, and van Gogh’s raw emotional intensity – they all created from a place that felt deeply personal yet universally impactful. I imagine the night would drift between philosophy, art, creativity, struggle, and what it really means to live authentically. It would probably be a little strange, deeply reflective, and completely unforgettable, exactly my kind of dinner party.

    Nicole: Amazing question, had to think about this one… I’d invite Leonardo da Vinci, Winston Churchill, and my Nana.
    Leonardo da Vinci – because he was curious about absolutely everything. I feel like he’d spend the evening sketching ideas on napkins and asking questions about modern science, art, and how we make wine now.
    Winston Churchill – partly for the history and incredible storytelling, but also because he was famous for loving champagne. He’d probably turn the dinner into a long philosophical conversation about leadership and war.
    My Nana Joan – because she loved a party, and would give Churchill and Da Vinci a run for their money!

    Where is your favourite travel destination?

    Emma: My favourite travel destination is anywhere I can bring my dogs, Bernie and Daisy. Whether it’s going for a hike, relaxing by the beach, or exploring somewhere new, it’s always more fun when they’re part of the adventure. Travelling just feels that much better when they can come along for the ride!

    National 360 Annual Excellence Awards

    We are proud to recognise the amazing work of our team members each year at our National 360 Annual Excellence Awards. Team Member of the Year is awarded to the team members who demonstrate excellence across all areas, have made a significant contribution to the team and consistently perform at a high level in line with National 360’s core values.

    Find out more!

    • To see all the 2025 Award winners and the different categories we recognise and celebrate with our national team, click here.
    • You can learn more about our end-of-year National 360 Annual Excellence Awards, and all the benefits and rewards we offer our team members at National 360 by visiting our Benefits & Rewards page.
    • For more insight into our careers and current opportunities, visit our Careers page.
    • If you’d like to find out more about our Occupational Therapy, Speech Pathology, Physiotherapy, Behaviour Support or Early Childhood services, visit our Services page.

    2025 National 360 Champion Award Winner

    Marketing Team

    Congratulations to Aislinn, our 360 Champion Award Winner for 2025!

    National 360 Champion Award Winner 2025Aislinn began her journey with National 360 as a graduate in 2022, and has since grown into an exceptional Speech Pathologist. She supports her clients with unwavering empathy and skill, while contributing meaningfully to the growth of students and colleagues across both operational and clinical area.

    Aislinn communicates with honesty and compassion, actively listening and offering thoughtful, practical guidance. She embodies our organisational values in everything she does; raising the bar, going above and beyond, and truly valuing every individual she works with.

    We asked Aislinn some questions about her career progression at National 360, how she has been supported in her role as a Speech Pathologist, a highlight of her time working at National 360, and what goals she is looking forward to achieving in 2026.

    Aislinn, you have grown so much since commencing with us! What has your role progression been like during your time working at National 360?

    I started as a graduate clinician in 2022 with our Brisbane North Team and had the wonderful opportunity to work as a generalist clinician to build my skills as a Speech Pathologist. Over the last few years I’ve had the opportunity to develop my skills and move into a Clinical Supervisor position, and last year had the opportunity to step up into our Team Mentor role to support the Brisbane South Team which has been a great opportunity. I’ve also had the opportunity to support several students in my time and work in the clinical education space which is something I love doing.

    So far, what has been a highlight of working at National 360?

    A highlight for me has been the opportunity to build relationships with my clients on an ongoing basis and really see the long-term impacts Speech Pathology provides, and being able to work with them to make this impact as functional and meaningful as possible to their lives.

    How have you been supported as a Speech Pathologist clinician at National 360?

    I’m so lucky that both of the teams I work in have a great team culture of supporting each other, and working closely as a multidisciplinary team (MDT). I am so very thankful for the wonderful Team Leaders and State Manager that we have here in Brisbane, who have always fostered a space for me to continue my development and value me as a person. Beyond that, the broader support opportunities of clinical supervision and mentoring have meant that I’m able to focus on my career development as a Speech Pathologist, and not having to go source my supervision externally. I feel very lucky. 

    What are you looking forward to achieving in 2026?

    I’m really looking forward to broadening my clinical skills in some new and familiar areas this year and seeing how I can use these to support my clients’ goals!

    National 360 Annual Excellence Awards

    We are proud to recognise the amazing work of our clinicians and team members each year at our National 360 Annual Excellence Awards. Our 360 Champion Award is awarded to the team member who has consistently demonstrated our core values as recognised by their peers, Manager, and Senior Leadership Team!

    Congratulations again to Aislinn for being our 2025 360 Champion Award winner! We can’t wait to see the fantastic things Aislinn will continue to achieve as a Speech Pathologist at National 360. 

    Find out more!

      • To see all the 2025 Award winners and the different categories we recognise and celebrate with our national team, click here. 
      • You can learn more about our End of Year National 360 Excellence Awards, and all the benefits and rewards we offer our team members at National 360 by visiting our Benefits & Rewards page.  
      • For more insight into our careers and current opportunities, visit our Careers page.  

    360 Kids Client Story: Jo’s Recipe Book Project

    Marketing Team
    Say hello to our 360 Kids Early Childhood Practitioner, Lauren, and her 8-year-old old client, Jo!

    360 Kids Client Story

    Jo has arthrogryposis, and one of his key goals has been strengthening his hands, improving fine motor coordination, and building resilience during tasks that can feel physically tough or frustrating.

    As part of his therapy, Jo and Lauren developed a “Recipe” project, where once a month they choose a new recipe to make together. So far, Jo has made:

    • Banana split pancake cake
    • Blueberry pie
    • Cake pops
    • (And more to come!)

    360 Kids client storyFor each recipe, Jo adds a handwritten and illustrated recipe page to his personal recipe book. Each page includes:

    • The ingredient list
    • Estimated cost and comparison of alternatives
    • A “difficulty prediction” score out of 10 before engaging in the task
    • Final reflection scores – once during, then once completed
    • And recently, Jo added his own “Yumminess Rating” category!
    How has this activity been supporting Jo to achieve his goals?
    • Hand strength (e.g., whisking, squeezing, cutting, mixing, scooping, using kitchen tools)
    • Fine motor control (gripping utensils, writing, drawing)
    • Sequencing and planning
    • Resilience and problem-solving when tasks feel challenging
    • Confidence and pride in completing something meaningful
    What does Jo have to say about his sessions with Lauren?

    “These cooking and baking sessions have been really fun, as well as crafting. I really like them and they help with my hands a lot. As well as my taste buds! I would really like to keep doing it with Lauren more…”

    Jo has been so engaged and proud of his progress, and this has become a really valued routine for him.

    What a fantastic client story! Great work, Lauren and Jo!

    What is 360 Kids – Early Childhood Services?

    360 Kids offers early childhood services across Australia to children of all ages and backgrounds.

    At 360 Kids, we know early intervention makes a big difference for children with developmental delays and learning difficulties, which is why our Early Childhood Approach provides tailored services such as assessments, reports, therapy planning, equipment sourcing, and individual or group therapy.

    We focus on building capacity in children aged 0–9, their families, and support networks, with services that can continue through to adulthood.

    Find out more about 360 Kids Early Childhood Services and read our FAQs by visiting the 360 Kids page on our website.

    What is an Early Childhood Practitioner?

    Early Childhood Practitioners provide timely access to Early Childhood Services at National 360. They are the first point of contact with National 360 and will commence the assessment process with the child and their family. They are professionals who work closely with the child and their family, coordinating and delivering individualised services and interventions.

    Learn more and contact 360 Kids!

    If you’d like to enquire about our 360 Kids Early Childhood Services, we’d love to chat!

    You can call our friendly Client Support team on 1300 340 440, or email them via 360kids@national360.com.au.

    If you’d like to make an enquiry, head to our Enquiry page or submit an easy, online referral on our Referral page.

    Check out our Instagram post featuring Jo’s recipe book story here

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