Congratulations to Olivia, our 2025 Regional & Remote Clinical Excellence Award Winner!! 👏
Olivia joined our Townsville QLD team in 2024 as a New Entry Behaviour Support Practitioner and has since progressed to Proficient-Level. She supports children and adults locally in Townsville, as well as clients across regional and remote areas.
We asked Oliva some questions to learn more about her experiences as a Behaviour Support Practitioner here at National 360, what she enjoys about being a regional & remote clinician, the supports she has received during her time at National 360, and what goals she has her sights set on for 2026.
Read her full interview below:
What are some of the highlights you have had during your time working at National 360?
One of the biggest highlights of my time at N360 has been building confidence in delivering Behaviour Support through telehealth, especially when working with participants across different regions and systems. Learning how to adapt the way I assess, communicate, and support people in different environments has been a really valuable part of my role. Working with a diverse range of participants and seeing real, positive change over time, even when working remotely, has been especially rewarding.
Why do you enjoy regional and remote work?
Working in regional and remote settings has really shown me how important flexibility and creativity are in Behaviour Support. While it can be challenging at times, it’s incredibly rewarding to be able to provide consistent, high-quality support in communities where access to services is limited. I also really enjoy being able to support and mentor other clinicians working remotely, especially those who are early in their careers.
What supports have you received at National 360?
The support I’ve received at N360 through supervision, interdisciplinary mentoring, and ongoing peer discussions has been invaluable. As I progressed to a proficient level, this support has really helped build my confidence, my clinical skills, and stay connected while working in a regional setting. There is a wealth of knowledge across the organisation, and having access to diverse perspectives and firsthand experiences has provided valuable guidance in my practice. Knowing that support is always there when needed, has made a real difference.
What are your goals for 2026?
In 2026, I want to continue building my clinical skills while delivering flexible telehealth services that improve access for people with disabilities in regional and remote communities. I’ll also be commencing my Master’s in Psychology mid-year as part of my broader professional development
National 360 Annual Excellence Awards
We are proud to recognise the amazing work of our clinicians and team members each year at our National 360 Annual Excellence Awards. Our Regional & Remote Excellence Award is awarded to the clinician who works regionally and remotely and achieves outstanding performance, works autonomously, consistently connects with the team, and uses initiative to network and access resources. The recipient of this award demonstrates consistent high performance in-line with National 360’s core values.
Congratulations again to Olivia for being our 2025 Regional and Remote Excellence Award winner! We can’t wait to see the fantastic things Olivia will continue to achieve as a Behaviour Support Practitioner at National 360.
Find out more!
- To see all the 2025 award winners and the different categories we recognise and celebrate with our national team, click here.
- You can learn more about our Annual National 360 Excellence Awards, along with all the benefits and rewards we offer our team members at National 360 by visiting our Benefits & Rewards page.
- For more insights into our careers and current opportunities, visit our Careers page.
- If you’d like to find out more about our Behaviour Support services, visit our Behaviour Support page.