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    Navigating NDIS Changes: How National 360 Ensures You Keep Accessing Allied Health Services

    Marketing Team

    Are you Navigating the NDIS Changes?

    The NDIS is going through a period of significant change, and we know that for many people, NDIS changes can bring uncertainty. Funding pathways may shift, programs may evolve, and new systems may emerge, but one thing remains constant:

    Our commitment to you.

    For over 15 years, we’ve supported people to access the allied health services they need to live well, build capacity, and reach their goals. That commitment doesn’t depend on a particular funding model, and it certainly doesn’t end because of the NDIS changes. In fact, we’ve been preparing for this moment.

    As the sector evolves, we’re adapting our services so that you can continue receiving high‑quality support, no matter how you’re funded now or in the future. That includes people who:

    • Currently have an NDIS plan
    • Are transitioning out of the NDIS
    • Are starting services through new government programs
    • Are funded through Supports at Home, or
    • Are accessing allied health through any other scheme

    Our focus is simple: you should never lose access to the care you need because the system around you changes.

    Behind the scenes, our team is staying across NDIS changes – every update, every reform, and every new program being introduced. We’re working proactively to ensure our services remain flexible, accessible, and ready to meet your needs, wherever your funding journey takes you.

    Change can feel overwhelming, but you don’t have to navigate it alone. We’re here to guide you, support you, and make sure your services continue smoothly. Your goals are still our priority, and your wellbeing remains at the heart of everything we do.

    If you have questions about what these NDIS changes mean for you, or if you’re unsure about your next steps, please reach out. We’re here to help you feel confident, informed, and supported, today and into the future.

    Contact our team on 1300 340 440, or via our quick enquiry form on our website.

    How does National 360 support clients across Australia with Allied Health services?

    At National 360, our clinicians deliver high‑quality, multidisciplinary allied health services to people of all ages across Australia. Our team includes experienced Occupational Therapists, Physiotherapists, Speech Pathologists, Behaviour Support Practitioners and professionals within our 360 Kids Early Childhood Services.

    We provide therapy where it works best for you. As a mobile community allied health service, you can access support in your home, school, care facility, local community, or at one of our 22 clinic locations nationwide. This flexible approach ensures your therapy fits seamlessly into your life and supports your goals in real‑world environments.

    Our strong community connections and long‑standing reputation for excellence mean you can feel confident in the quality of care you receive. We have extensive experience supporting both children and adults across a wide range of disability, health and rehabilitation funding schemes, including:

    • NDIS
    • TAC, WorkSafe and other injury insurance schemes
    • Aged care programs such as Support at Home
    • Medicare and other government initiatives
    • Private funding arrangements

    No matter how you are funded, our team is equipped to help you navigate your options and continue accessing the services you need.

    To ensure every client receives the highest standard of care, all National 360 clinicians participate in industry‑leading training, supervision and professional development. Our highly skilled senior workforce provides comprehensive clinical support, ensuring every therapist is confident, capable and equipped to deliver safe, effective and evidence‑based services.

    This commitment to quality means you benefit from a team that is not only experienced, but continually growing, learning and supported – so you can achieve the best possible outcomes from your therapy.

    If you’d like to learn more about our services, or book an appointment, visit our Get Started page to commence your allied health journey with National 360.

    2025 National 360 Leadership Excellence Award Winner

    Marketing Team

    2025 National 360 Leadership Excellence Award WinnerCongratulations to Ash, our Leadership Excellence Award Winner for 2025!

    Ash began her journey with National 360 as a graduate Occupational Therapist seven years ago, and has since grown into an incredible clinician, mentor and leader at National 360.

    Ash’s leadership has a calm and considerate approach, enabling individuals to feel supported and motivated to succeed. She has guided teams through trialling new systems and navigating change in a professional and encouraging manner.

    Ash has an ability to connect with each individual in a unique way, tailoring her approach to their needs. She is data driven, enabling her to improve performance strategically and consider impacting factors. Ash is extremely organised with all she does and has a deep understanding of processes and lives our organisational values.

    We asked Ash some questions about her time at National 360, her role, and what she wants to achieve in 2026.

    Can you tell us a little bit about your journey at National 360?

    I’ve been with National 360 for just over seven years, starting my career as a graduate Occupational Therapist. During my first year, I worked part-time at National 360 alongside a role in public health, but I quickly realised how much I enjoyed working here and moved into a full-time position. As a clinician, I worked across both paediatric and adult services and developed a strong interest in equipment prescription and home modifications.

    Over time, I progressed through two supervisor roles before becoming Team Leader in Warrnambool. I then moved into my current role as Regional Manager, where I now support multiple teams across Victoria, including Warrnambool, Geelong and Wodonga. Along the way, I also spent around 12 months working in Behaviour Support. Today, my focus is on leadership and supporting our teams to grow and deliver high-quality services.

    How did you feel when you found out you won the Leadership Excellence Award?

    I felt incredibly honoured and grateful when I found out I had received the Leadership Excellence Award. Leadership is something I’ve worked hard to develop over the years, and I’m very passionate about supporting individuals within my teams in their own careers. It meant a lot to have that recognised, particularly because I’m so committed to creating a supportive environment where people can grow, feel confident in their roles and achieve their goals. It felt like a wonderful acknowledgement of the journey I’ve had at National 360 and the work we do together as a team.

    As a Regional Manager leading multiple teams across Victoria, what kind of supports do you provide your team members, and what supports have you received throughout your career at National 360?

    Throughout my career at National 360, I’ve been fortunate to receive strong support in developing my leadership skills, including mentoring from senior leaders, participating in the Leadership Development Program, and attending external professional development opportunities. Those experiences have shaped the way I lead today. I’m passionate about empowering my team members to be confident decision-makers and strong advocates for themselves, while also knowing they have my support. I particularly enjoy mentoring emerging leaders stepping into supervisor or leadership roles, as well as supporting early career therapists to build confidence and develop into capable, independent clinicians.

    What are some memorable highlights or team wins you reflect on during your time as Regional Manager that have made you proud?

    One of the most rewarding parts of my role has been watching team members grow both professionally and personally. Many clinicians have joined our teams as graduates or early career therapists, and it’s been incredibly fulfilling to see them develop into confident clinicians, supervisors and leaders. I also love celebrating their personal milestones, whether that’s buying a home, getting married or starting a family. From a team perspective, seeing our teams grow has been a real highlight. For example, our Warrnambool team started with just two clinicians and has now grown to a team of 13, which is a fantastic reflection of the strong culture we’ve built together.

    What goals would you like to achieve in 2026?

    In 2026, I’m entering an exciting new stage of life as I prepare to start a family. A key goal for me is ensuring my teams feel well supported as I transition to parental leave, so they feel confident and prepared while I’m away. Professionally, I’m focused on continuing to strengthen our team culture, supporting sustainable growth, and maintaining the strong team member retention we’ve built across our teams. Ultimately, my goal is to ensure our teams continue to thrive and provide high-quality services to the communities we support.

    Where is your favourite travel destination?

    One of the most memorable places I’ve travelled to is Cambodia. As a young adult, I had the opportunity to volunteer with children living in orphanages, which was an incredibly meaningful experience. The people in Cambodia were so welcoming and kind, and despite the hardship many communities face, there was a strong sense of connection and generosity. It was a place that really stayed with me, and I would love the opportunity to return one day.

    There are also many destinations still on my bucket list. I would love to visit Italy to experience the culture and food. I’m also very keen to travel to the UK, where my family originates from, to explore my roots and see where my family history began. Overall, there are so many places I’d love to visit, it’s hard to choose just one favourite!

    National 360 Annual Excellence Awards

    We are proud to recognise the amazing work of our team members each year at our National 360 Annual Excellence Awards. The recipient of this award demonstrates excellence in leadership, consistently meeting or exceeding expectations relating to job functions, leading by example, and excellence in performance.

    Congratulations again to Ash for being our 2025 Leadership Excellence Award winner!

    Find out more!

    • To see all the 2025 Award winners and the different categories we recognise and celebrate with our national team, click here.
    • You can learn more about National 360’s end-of-year Excellence Awards and the other benefits and rewards we offer our team members by visiting our Benefits & Rewards page.
    • For more insight into our careers and current opportunities, visit our Careers page.
    • If you’d like to find out more about our Warrnambool, Geelong and Wodonga teams, click on each location.

    2025 National 360 Team Member of the Year Award Winners

    Marketing Team

    Congratulations to Charlie, Nicole and Emma, our 2025 National 360 Team Member of the Year Award Winners!

    Team Member of the Year 2025Charlie is a Physiotherapist who commenced at National 360 in 2022. He is the powerhouse behind our operations support in SA and TAS, and the dependable right hand to his Team Leaders. His work ethic is unmatched, and he consistently goes above and beyond to support the team and his clients with passion, reliability, and a “nothing is too big” attitude. Charlie’s willingness, dedication, and impact across every part of our services sees him adored by those he works with and is well respected across the organisation.

    Team Member of the Year 2025Nicole is a Speech Pathologist who commenced with us in 2021, and consistently demonstrates strong leadership and clinical excellence. She is always one to volunteer to help with local initiatives, office activities, team meetings, and wider Speech Pathology stream tasks including being selected to fulfil the role of Clinical Practice Advisor role in an interim capacity. Nicole is a kind, considerate, and bubbly face in our Eastern Sydney office who cultivates a supportive, fun, and positive team culture.

    Team Member of the Year 2025Emma is an Occupational Therapist who commenced at National 360 in 2024. She has been an invaluable member of the team, and during her time has made a significant impact on both her clients and the broader team. A quiet achiever, Emma approaches her work with calm dedication and is always willing to try new things if it means supporting those around her. In 2025, Emma embraced the responsibility of supervising a placement student – an impressive milestone. Emma is always the first to put her hand up to engage in team events, and her commitment, kindness, and initiative make her a truly valued member of the team.

    We asked Charlie, Nicole and Emma some questions to learn more about them.
    Read their full interviews below:

    How did you feel when you found out you were one of the Team Members of the Year?

    Charlie: I felt genuinely surprised and incredibly grateful. Community physio can sometimes feel like you’re just quietly doing your job day to day, so to be recognised by the team means a lot. It made me feel proud, not just of my own work, but of being part of such a supportive and values-driven team. It was a really affirming moment.

    Nicole: I was so surprised and appreciative, it’s incredible to get recognition in such a large team filled with amazing people!

    Emma: When I got Team Member of the Year, I felt really surprised and very grateful. There are so many incredible people in the VIC team who work so hard, so it means a lot to be recognised. I feel lucky to be part of such a supportive team.

    What has been a highlight of your time working at National 360?

    Charlie: There have been so many highlights. Clinically, seeing long-term clients achieve goals they once thought were out of reach has been incredibly rewarding, especially when you’ve been part of that journey from early intervention through to meaningful independence. On the team side, I’ve really valued the collaboration and shared learning. Whether it’s case discussions, professional development sessions, or team activities and fun fund initiatives, there’s a strong sense of connection despite working out in the community. That balance of autonomy and teamwork has been a standout for me.

    Nicole: Tough one! Honestly a huge ongoing highlight for me is the supportive team we have here in NSW, and the recent Scavenger Hunt we did!

    Emma: A highlight of working at National 360 is definitely the fun funds. It’s great that we have the opportunity to get out together as a team on a regular basis and do something social outside of the usual work environment. At VIC West, we’ve become pretty big fans of trivia nights. There’s always a bit of friendly competition, some questionable answers, and plenty of laughs along the way. It’s a fun way to switch off after work and spend time together as a team.

    How would you describe the support you have received while working here?

    Charlie: The support has been one of the biggest strengths. Clinically, I’ve always felt comfortable reaching out for guidance or bouncing ideas around – there’s a culture of open discussion rather than judgment. Supervision feels constructive and focused on growth rather than just compliance. From a team perspective, there’s genuine care for wellbeing. Whether it’s workload management, flexibility, or just colleagues checking in, I’ve felt backed both professionally and personally.

    Nicole: Where to start! The clinical support has been so incredible, having both supervisors and mentors, as well as peers to bounce ideas off, it’s one of the main reasons I love working here. Having a whole national team with a wealth of clinical skill who are all eager to share ideas and resources is just amazing. Team support has also been something I have felt since my first day, we started as a small team in NSW and watching our team grow while still maintaining a close-knit support team is so special.

    Emma: The support I receive at National 360 is amazing. Between my team, weekly supervision, and access to senior clinicians, there’s always someone I can turn to for advice or support when I need it. It makes a huge difference knowing that help is always available, whether it’s talking through a tricky clinical situation, getting a second opinion, or just having a quick chat to bounce ideas around.

    What goals would you like to achieve in 2026?

    Charlie: In 2026, I’d love to continue refining my clinical skills, particularly in complex case management and collaborative multidisciplinary care. I’m also keen to take on more mentoring or leadership opportunities to support newer clinicians entering community practice. Beyond that, I want to keep building sustainable systems in my caseload, ensuring high-quality care while maintaining balance and longevity in community work.

    Nicole: This year I want to continue to further develop my clinical skills in the adult speech pathology space, particularly neurodiverse affirming practice and end-of-life care, find some great social events for the team (being part of the social committee!), and personally I would love to travel back to Hong Kong (where I was born!)

    Emma: For 2026, I’m excited to continue exploring where my area of specialty might be. It’s great that I have the opportunity to work with such a broad range of clients, which makes it a great place to keep learning and growing.

    If you could invite any 3 people to a dinner party, who would you invite?

    Charlie: I’d invite David Bowie, David Lynch, and Vincent van Gogh. I feel like the conversation would be equal parts profound, surreal, and beautifully chaotic. What draws me to all three is how differently they saw the world. Bowie’s constant reinvention and fearlessness with identity, Lynch’s comfort with ambiguity and the subconscious, and van Gogh’s raw emotional intensity – they all created from a place that felt deeply personal yet universally impactful. I imagine the night would drift between philosophy, art, creativity, struggle, and what it really means to live authentically. It would probably be a little strange, deeply reflective, and completely unforgettable, exactly my kind of dinner party.

    Nicole: Amazing question, had to think about this one… I’d invite Leonardo da Vinci, Winston Churchill, and my Nana.
    Leonardo da Vinci – because he was curious about absolutely everything. I feel like he’d spend the evening sketching ideas on napkins and asking questions about modern science, art, and how we make wine now.
    Winston Churchill – partly for the history and incredible storytelling, but also because he was famous for loving champagne. He’d probably turn the dinner into a long philosophical conversation about leadership and war.
    My Nana Joan – because she loved a party, and would give Churchill and Da Vinci a run for their money!

    Where is your favourite travel destination?

    Emma: My favourite travel destination is anywhere I can bring my dogs, Bernie and Daisy. Whether it’s going for a hike, relaxing by the beach, or exploring somewhere new, it’s always more fun when they’re part of the adventure. Travelling just feels that much better when they can come along for the ride!

    National 360 Annual Excellence Awards

    We are proud to recognise the amazing work of our team members each year at our National 360 Annual Excellence Awards. Team Member of the Year is awarded to the team members who demonstrate excellence across all areas, have made a significant contribution to the team and consistently perform at a high level in line with National 360’s core values.

    Find out more!

    • To see all the 2025 Award winners and the different categories we recognise and celebrate with our national team, click here.
    • You can learn more about our end-of-year National 360 Annual Excellence Awards, and all the benefits and rewards we offer our team members at National 360 by visiting our Benefits & Rewards page.
    • For more insight into our careers and current opportunities, visit our Careers page.
    • If you’d like to find out more about our Occupational Therapy, Speech Pathology, Physiotherapy, Behaviour Support or Early Childhood services, visit our Services page.

    2025 National 360 Champion Award Winner

    Marketing Team

    Congratulations to Aislinn, our 360 Champion Award Winner for 2025!

    National 360 Champion Award Winner 2025Aislinn began her journey with National 360 as a graduate in 2022, and has since grown into an exceptional Speech Pathologist. She supports her clients with unwavering empathy and skill, while contributing meaningfully to the growth of students and colleagues across both operational and clinical area.

    Aislinn communicates with honesty and compassion, actively listening and offering thoughtful, practical guidance. She embodies our organisational values in everything she does; raising the bar, going above and beyond, and truly valuing every individual she works with.

    We asked Aislinn some questions about her career progression at National 360, how she has been supported in her role as a Speech Pathologist, a highlight of her time working at National 360, and what goals she is looking forward to achieving in 2026.

    Aislinn, you have grown so much since commencing with us! What has your role progression been like during your time working at National 360?

    I started as a graduate clinician in 2022 with our Brisbane North Team and had the wonderful opportunity to work as a generalist clinician to build my skills as a Speech Pathologist. Over the last few years I’ve had the opportunity to develop my skills and move into a Clinical Supervisor position, and last year had the opportunity to step up into our Team Mentor role to support the Brisbane South Team which has been a great opportunity. I’ve also had the opportunity to support several students in my time and work in the clinical education space which is something I love doing.

    So far, what has been a highlight of working at National 360?

    A highlight for me has been the opportunity to build relationships with my clients on an ongoing basis and really see the long-term impacts Speech Pathology provides, and being able to work with them to make this impact as functional and meaningful as possible to their lives.

    How have you been supported as a Speech Pathologist clinician at National 360?

    I’m so lucky that both of the teams I work in have a great team culture of supporting each other, and working closely as a multidisciplinary team (MDT). I am so very thankful for the wonderful Team Leaders and State Manager that we have here in Brisbane, who have always fostered a space for me to continue my development and value me as a person. Beyond that, the broader support opportunities of clinical supervision and mentoring have meant that I’m able to focus on my career development as a Speech Pathologist, and not having to go source my supervision externally. I feel very lucky. 

    What are you looking forward to achieving in 2026?

    I’m really looking forward to broadening my clinical skills in some new and familiar areas this year and seeing how I can use these to support my clients’ goals!

    National 360 Annual Excellence Awards

    We are proud to recognise the amazing work of our clinicians and team members each year at our National 360 Annual Excellence Awards. Our 360 Champion Award is awarded to the team member who has consistently demonstrated our core values as recognised by their peers, Manager, and Senior Leadership Team!

    Congratulations again to Aislinn for being our 2025 360 Champion Award winner! We can’t wait to see the fantastic things Aislinn will continue to achieve as a Speech Pathologist at National 360. 

    Find out more!

      • To see all the 2025 Award winners and the different categories we recognise and celebrate with our national team, click here. 
      • You can learn more about our End of Year National 360 Excellence Awards, and all the benefits and rewards we offer our team members at National 360 by visiting our Benefits & Rewards page.  
      • For more insight into our careers and current opportunities, visit our Careers page.  

    360 Kids Client Story: Jo’s Recipe Book Project

    Marketing Team
    Say hello to our 360 Kids Early Childhood Practitioner, Lauren, and her 8-year-old old client, Jo!

    360 Kids Client Story

    Jo has arthrogryposis, and one of his key goals has been strengthening his hands, improving fine motor coordination, and building resilience during tasks that can feel physically tough or frustrating.

    As part of his therapy, Jo and Lauren developed a “Recipe” project, where once a month they choose a new recipe to make together. So far, Jo has made:

    • Banana split pancake cake
    • Blueberry pie
    • Cake pops
    • (And more to come!)

    360 Kids client storyFor each recipe, Jo adds a handwritten and illustrated recipe page to his personal recipe book. Each page includes:

    • The ingredient list
    • Estimated cost and comparison of alternatives
    • A “difficulty prediction” score out of 10 before engaging in the task
    • Final reflection scores – once during, then once completed
    • And recently, Jo added his own “Yumminess Rating” category!
    How has this activity been supporting Jo to achieve his goals?
    • Hand strength (e.g., whisking, squeezing, cutting, mixing, scooping, using kitchen tools)
    • Fine motor control (gripping utensils, writing, drawing)
    • Sequencing and planning
    • Resilience and problem-solving when tasks feel challenging
    • Confidence and pride in completing something meaningful
    What does Jo have to say about his sessions with Lauren?

    “These cooking and baking sessions have been really fun, as well as crafting. I really like them and they help with my hands a lot. As well as my taste buds! I would really like to keep doing it with Lauren more…”

    Jo has been so engaged and proud of his progress, and this has become a really valued routine for him.

    What a fantastic client story! Great work, Lauren and Jo!

    What is 360 Kids – Early Childhood Services?

    360 Kids offers early childhood services across Australia to children of all ages and backgrounds.

    At 360 Kids, we know early intervention makes a big difference for children with developmental delays and learning difficulties, which is why our Early Childhood Approach provides tailored services such as assessments, reports, therapy planning, equipment sourcing, and individual or group therapy.

    We focus on building capacity in children aged 0–9, their families, and support networks, with services that can continue through to adulthood.

    Find out more about 360 Kids Early Childhood Services and read our FAQs by visiting the 360 Kids page on our website.

    What is an Early Childhood Practitioner?

    Early Childhood Practitioners provide timely access to Early Childhood Services at National 360. They are the first point of contact with National 360 and will commence the assessment process with the child and their family. They are professionals who work closely with the child and their family, coordinating and delivering individualised services and interventions.

    Learn more and contact 360 Kids!

    If you’d like to enquire about our 360 Kids Early Childhood Services, we’d love to chat!

    You can call our friendly Client Support team on 1300 340 440, or email them via 360kids@national360.com.au.

    If you’d like to make an enquiry, head to our Enquiry page or submit an easy, online referral on our Referral page.

    Check out our Instagram post featuring Jo’s recipe book story here

    2025 National 360 Early Career Excellence Award Winner

    Marketing Team

    Congratulations to Jess, our 2025 National 360 Early Career Excellence Award Winner!

    Jess Early Career Excellence Winner 2025Jess started working at National 360 as an Occupational Therapist in 2024 in our 360 GO Graduate Program, and she is so valued in our WA Team.

    Jess is an exceptional clinician whose professionalism, warmth, and consistency make her an absolute standout, and a deserving winner of our Early Career Excellence Award. She brings a friendly, positive, and highly knowledgeable presence to the team and consistently demonstrates strong clinical and operational performance. Jess recently supervised a student with great success and is known for staying calm under pressure while keeping a positive perspective.

    Additionally, Jess’ communication is always proactive and reliable, and our Clinical Practice Advisors (CPAs) regularly praise the quality of her reports.

    We asked Jess some questions to learn more about highlights from her time working at National 360, the support she has received from across the country, and her goals for 2026. Read her full interview below: 

    As an early career clinician what has been a highlight of working at National 360?

    A highlight has been forming relationships with the amazing Perth team! Also having the opportunity to learn about people’s lives and seeing how we can collaborate with them to achieve their goals. Highlights have included supporting a child to learn how to tie his shoelaces (over telehealth no less!), getting clients the support they need through written reports, and forming rapport and building relationships with clients.

    You started with us in our 360 GO Graduate Program! How have you found the supports for clinicians at National 360?

    Support has been incredible. Attending weekly supervision is a great opportunity to debrief and provide ongoing check-ins of more complex clients. I book Clinical Mentoring as needed and find this to be very useful when something pops up that I haven’t come across before.

    The clinical consultations are really valuable in being able to dissect a complex case and work out how best to approach the situation. I’ve also been enjoying attending some of the interest groups, including mental health and assistive technology, whereby more informal discussions with peers are held and we lean on each other for support.

    What are you looking forward to achieving in 2026? 

    I honestly love learning so much – isn’t it amazing that if you apply yourself you can learn anything? So I’m hoping to learn more about home modifications, assistive technology, and mental health this year – that’s what I’m hoping to achieve!

    National 360 Annual Excellence Awards

    We are proud to recognise the amazing work of our clinicians and team members each year at our National 360 Annual Excellence Awards. Our Early Career Excellence Award is awarded to the team member with less than 24 months of experience who demonstrates outstanding performance, initiative and clinical excellence with clients, and high performance in their role while representing National 360’s core values.

    Congratulations again to Jess for being our 2025 Early Career Excellence Award winner! We can’t wait to see the fantastic things Jess will continue to achieve as an Occupational Therapist at National 360. 

    Find out more!

      • To see all the 2025 Award winners and the different categories we recognise and celebrate with our national team, click here. 
      • You can learn more about our End of Year National 360 Excellence Awards, and all the benefits and rewards we offer our team members at National 360 by visiting our Benefits & Rewards page.  
      • For more insight into our careers and current opportunities, visit our Careers page.  

    2025 National 360 Team Spirit Award Winner

    Marketing Team

    Congratulations to Lauren, our 2025 National 360 Team Spirit Winner!! 👏

    2025 Team Spirit Award Winner Early Childhood Practitioner

    Lauren started working at National 360 in 2024 as an Early Childhood Practitioner (ECP). From the beginning, she was drawn to the role of an Early Childhood Practitioner because it allowed her to work closely with children and families while also being part of a supportive, multidisciplinary team which we provide here at National 360. 

    Lauren brings incredible team spirit to her colleagues in Brisbane, and is always keen to keep social activities alive to support wellbeing and team culture. She consistently brings energy, motivation, and joy to the team through creative Fun Fund activities, thoughtful office initiatives, and celebrations that make everyone feel valued. In particular, her morning teas, complete with personalised decorations and often a game or two, show just how far she goes to celebrate others. 

    We asked Lauren some questions to learn more about her experiences as an Early Childhood Practitioner, highlights from her time working at National 360, the fun team building and bonding initiatives she has implemented within her team, and her goals for 2026. Read her full interview below: 

    What do you love about being an Early Childhood Practitioner?

    What I love most is walking alongside my clients and their families through both the highs and the lows – and coming out the other side recognising just how incredible these kids are. Everything is that bit harder for them, so every little win is actually a massive one. 

    I also love that the ECP role allows me to do a little bit of everything across different streams, while still being supported through clinical consults and mentoring. No two days are ever the same, and honestly, I wouldn’t have it any other way.  

    What have been some of your highlights working at National 360 as an Early Childhood Practitioner?

    There have been so many highlights, both clinically and as a team. Clinically, building strong relationships with families and seeing genuine progress over time has been incredibly rewarding. 

    From a team perspective, one highlight was organising and running a PD morning where I shared more about the ECP role and what a “day in the life” actually looks like. We used games and activities to help other disciplines better understand our stream, and it sparked some really meaningful conversations. I’m also currently planning a Lunch & Learn focused on play into therapy and therapy into play, which I’m really excited about. 

    Why do you love your team?

    I genuinely love my team. Despite differences in age, background, and allied health disciplines, we support each other so well. We celebrate the good days and hold space for the tough ones – because in this work, no two days are the same. 

    One thing I really value is making sure everyone feels seen, valued, and supported, regardless of whether they’re having a great day or a really hard one. I’ve spent a lot of time this year learning how to sit in that space myself, and I love sharing that mindset with the team. 

    What has been your favourite team culture activity or fun funds event that you have organised for your team that lead to you winning the Team Spirit Award?

    We’ve had so many fun ones! From breakfast catch-ups at cafés, shared lunches, and bringing food into the office, to a full-on team trip to AREA 51 (which was an absolute blast). 

    I’ve also loved planning Fun Funds morning teas like Valentine’s Day and Speechie Week, organising small Christmas gifts like car kits and therapy-themed air fresheners ( “NDIS approved, smells like report writing”), and setting up our Containers for Change program in the office, which helped fund part of our end-of-year Christmas celebration. 

    For me, it’s always about the little things that help people feel appreciated and connected. 

    What goals would you like to achieve in 2026?

    In 2026, I’ll continue building my skills as a clinician, and take on more responsibility within the team. I’m really passionate about mentoring and supporting others, and I’ve recently stepped into opportunities like becoming a 360 Kids Champion, which I’m excited to grow into further. 

    Most importantly, my goal is to keep showing up as the best clinician I can be for my kiddos and their families – supporting them through challenges, celebrating progress, and continuing to grow alongside an incredible team. 

    National 360 Annual Excellence Awards

    We are proud to recognise the amazing work of our clinicians and team members each year at our National 360 Annual Excellence Awards. Our Team Spirit Award is awarded to a team member who has exceptional contribution, and motivates and supports others by taking the initiative to drive activities that bring team members together. The recipient of this award demonstrates genuine care for others and lives and breathes the National 360 team culture. 

    Congratulations again to Lauren for being our 2025 Team Spirit Award winner! We can’t wait to see the fantastic things Lauren will continue to achieve as an Early Childhood Practitioner at National 360. 

    Find out more!

      • To see all the 2025 Award winners and the different categories we recognise and celebrate with our national team, click here. 
      • You can learn more about our End of Year National 360 Excellence Awards, and all the benefits and rewards we offer our team members at National 360 by visiting our Benefits & Rewards page.  
      • For more insights into our careers and current opportunities, visit our Careers page.  
      • If you’d like to find our more about 360 Kids and our Early Childhood Supports, visit our 360 Kids page. 

    2025 Regional and Remote Clinical Excellence Award Winner

    Marketing Team

    Congratulations to Olivia, our 2025 Regional & Remote Clinical Excellence Award Winner!! 👏 

    National 360 Regional and Remote Clinical Excellence Award WinnerOlivia joined our Townsville QLD team in 2024 as a New Entry Behaviour Support Practitioner and has since progressed to Proficient-Level. She supports children and adults locally in Townsville, as well as clients across regional and remote areas.  

    We asked Oliva some questions to learn more about her experiences as a Behaviour Support Practitioner here at National 360, what she enjoys about being a regional & remote clinician, the supports she has received during her time at National 360, and what goals she has her sights set on for 2026.

    Read her full interview below: 

    What are some of the highlights you have had during your time working at National 360?

    One of the biggest highlights of my time at N360 has been building confidence in delivering Behaviour Support through telehealth, especially when working with participants across different regions and systems. Learning how to adapt the way I assess, communicate, and support people in different environments has been a really valuable part of my role. Working with a diverse range of participants and seeing real, positive change over time, even when working remotely, has been especially rewarding. 

    Why do you enjoy regional and remote work?

    Working in regional and remote settings has really shown me how important flexibility and creativity are in Behaviour Support. While it can be challenging at times, it’s incredibly rewarding to be able to provide consistent, high-quality support in communities where access to services is limited. I also really enjoy being able to support and mentor other clinicians working remotely, especially those who are early in their careers. 

    What supports have you received at National 360?

    The support I’ve received at N360 through supervision, interdisciplinary mentoring, and ongoing peer discussions has been invaluable. As I progressed to a proficient level, this support has really helped build my confidence, my clinical skills, and stay connected while working in a regional setting. There is a wealth of knowledge across the organisation, and having access to diverse perspectives and firsthand experiences has provided valuable guidance in my practice. Knowing that support is always there when needed, has made a real difference. 

    What are your goals for 2026?

    In 2026, I want to continue building my clinical skills while delivering flexible telehealth services that improve access for people with disabilities in regional and remote communities. I’ll also be commencing my Master’s in Psychology mid-year as part of my broader professional development 

    National 360 Annual Excellence Awards

    We are proud to recognise the amazing work of our clinicians and team members each year at our National 360 Annual Excellence Awards. Our Regional & Remote Excellence Award is awarded to the clinician who works regionally and remotely and achieves outstanding performance, works autonomously, consistently connects with the team, and uses initiative to network and access resources. The recipient of this award demonstrates consistent high performance in-line with National 360’s core values. 

    Congratulations again to Olivia for being our 2025 Regional and Remote Excellence Award winner! We can’t wait to see the fantastic things Olivia will continue to achieve as a Behaviour Support Practitioner at National 360.

    Find out more!

    • To see all the 2025 award winners and the different categories we recognise and celebrate with our national team, click here. 
    • You can learn more about our Annual National 360 Excellence Awards, along with all the benefits and rewards we offer our team members at National 360 by visiting our Benefits & Rewards page. 
    • For more insights into our careers and current opportunities, visit our Careers page.  
    • If you’d like to find out more about our Behaviour Support services, visit our Behaviour Support page.

    Telehealth FAQ

    Marketing Team

    Telehealth FAQ – Telehealth uses video and phone technology to deliver health care services, you receive the same service and expertise as always and it is used widely across all ages and disabilities.

    Frequently Asked Questions

    To participate you will require an internet connection and at least one of the following:

    • A device such as an iPad or similar (Lenovo Tablet, Samsung Galaxy Tablet, etc)
    • A laptop with a camera and microphone (or option to use plugin headphones with an inbuilt microphone)
    • Desktop PC with camera and microphone (or plug-in camera and microphone)
    • A phone with camera capability

    We will help you with set up before your first appointment and provide an easy
    instruction sheet to get started.

    You will receive an email with your appointment time and a link to join the session.

    To meet your therapist online, you will click on the link at the scheduled time

    • Easy access to support whilst at home
    • There are no wait times to access telehealth – we can support you now!
    • No travel costs
    • Approved and recommended by the NDIS
    • Be matched with a therapist that has the skills and expertise in the areas you require.
    • Switch to in-home sessions when the time is right for you.

    Clients can use Telehealth and face to face therapy services together to complement their care needs.

    If you have an urgent care needs, telehealth is a great way to start your care program, moving to face to face appoints in the future.

    Teleheath is covid safe  and allows you to start your care regardless of covid restrictions. 

    The participant, along with their guardian/carer (if applicable) can attend the consult via videolink.

    Never used Telehealth before? If you are unsure of how a telehealth session can work watch now.

    Putting Occupation back into Therapy

    Marketing Team

    Occupational Therapy began with humble beginnings where people were employed to occupy patients in hospital during the first world war. It was soon recognised that by having a person engage in a meaningful task, that great things can happen!

    Over time, the science of occupational practice evolved into what we know now as Occupational Therapy. Occupational Therapy is a client centred health profession which promotes health and wellbeing through occupation (WFOT, 2012).

    Occupational Therapists will work with individuals across the lifespan (infants to elderly) to enhance their occupational engagement. This can be by improving participation or modifying the occupation or environment to maximise a person’s occupational engagement.

    When OT’s talk about occupation, we are not talking jobs…. well, not all the time!

    Occupation is a term to describe all the roles that we perform that occupy time and are meaningful to us as individuals. An occupation can be something we need to do, want to do, or are expected to do. This can include things like being a brother, mother, volunteer, or sports enthusiast.

    Occupation enables OT’s to be holistic in their approach. It is important to understanding what an individual finds meaningful and what they prioritise in their life. This then supports the OT’s to be person centred as they understand their client’s motivation.

    How do we use occupation?

    Assessment:  OT’s observe individuals performing “occupations” and determine if there are any challenges for the person or environment that can help them achieve their goal

    Planning: OT’s support individuals to goal set using their occupational goals – i.e. At the end of my therapy block I will be able to read a bus timetable and plan my weekly trip to the grocery store without any additional support

    Intervention: Occupation will be the centre of any therapy that is provided by an OT. It may be broken down into smaller tasks or practiced with the use of adaptive technology (equipment) to support the person to achieve their goal.

    Ben Making Pizza

    What’s the benefit of occupation-based therapy?

    Evidence shows that when using occupation that is meaningful as a goal, there is an increase in purpose, motivation, and engagement for the individual (Lawson & Creek, 2010).

    Occupation isn’t just a way to describe what we do; it explains who we are and what is meaningful and purposeful for us as individuals.

    OT’s use occupation to ensure we are client-centred to support people to reach their goals.

    At National 360 we are passionate in supporting individuals to achieve goals through occupation.
    We have OT’s working in people’s homes and communities across Australia and work with clients of all ages to support independence, inclusion, and participation.

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