Why is it important to sign your Service Agreement & Consent Forms?
Consent forms and Service agreements serve as essential tools that establish clear expectations, protect your rights, and enable us to provide the best possible support and services.
Consent forms:
By providing your consent, you authorise us to collect, store, and manage your data in accordance with all applicable privacy laws and regulations. This also allows you to let us know who we can talk to and who you have instructed us to remove from service delivery interactions. By signing the consent form, you help ensure the confidentiality of your information while enabling us to provide personalised and effective services.
Service agreements:
A service agreement acts as a road map, describing the scope of services, payment terms, your rights, and responsibilities, our commitment to you, and any other significant information that you should be aware of when receiving services from National 360. By accepting this agreement, you are actively shaping the service you receive and gaining a thorough understanding of what to expect from us. It promotes transparency, allowing for effective communication and collaboration throughout the service delivery.
How can you provide approval for Service Agreements & Consent Forms?
- By providing electronic signatures to the copies shared with you.
- By providing verbal approval by calling our client support team on 1300 340 440
- By providing written approval either via email or post.
Who can approve/sign Service Agreements & Consent Forms?
- NDIS participant
- Participants legally appointed Guardian
- NDIS plan nominee
- Child’s representative if the participant is under 18.
We understand the significance of these documents and are committed to making the process as simple and straightforward as possible.
Our client support service team is available to answer any questions or concerns you may have, guiding you through the signing process, and addressing any doubts you may have.
We welcome feedback about our service at any time. If you would like to provide feedback please email feedback@national360.com.au, complete our online feedback form here, or call us on 1300 340 440.
