Archives: Referrals

Insurance Schemes

Insurance Schemes

Workers Compensation, Occupational Rehabilitation, Motor Vehicle Accident Recovery and more.
Where We Work - National 360 Australia's leading allied health provider

National Footprint

National 360 service all of Australia, either face to face, via outreach, via telehealth or in one of our clinics nationwide.

Insurance Scheme Referrals

At National 360, we provide allied health services for clients accessing care through motor vehicle accident schemes, workers compensation programs, and third-party insurers across Australia. These supports are typically funded through state-specific authorities and insurers.

Victoria
Queensland
South Australia
New South Wales
Western Australia

Victoria – TAC (Transport Accident Commission) & WorkSafe Victoria

We accept referrals from both the Traffic Accident Commission (TAC) and WorkSafe Victoria.

  • TAC: For clients injured in transport accidents

  • WorkSafe: For workers recovering from workplace injuries

To begin accessing services:

  • Contact your TAC or WorkSafe representative

  • Complete the relevant referral form

  • Ensure your claim is active and approved for allied health services

Visit the TAC website or WorkSafe Victoria for more information.

        

Queensland – MAIC (Motor Accident Insurance Commission), NIISQ & WorkCover Queensland

In QLD, we accept:

  • CTP claims through NIISQ for transport accidents

  • Workers Compensation referrals via WorkCover Queensland

To access services:

  • Submit your claim to the appropriate insurer

  • Obtain approval for allied health support

  • Ensure a referral is submitted by your GP or specialist

Visit Motor Accident Insurance Commission and WorkSafe QLD for more information.

          

South Australia – Return To Work SA & Lifetime Support Scheme (LSS)

In SA, clients may be eligible under:

  • ReturnToWorkSA for workplace injury rehabilitation

  • Lifetime Support Scheme (LSS) for motor vehicle accident recovery

Referrals are coordinated with your case manager or insurer. For more details, visit ReturnToWorkSA and CTP Insurance Regulator.

 

               

New South Wales – icare and Workcover NSW

We work with clients in NSW under the SIRA framework, including:

  • icare insurance claims for road accidents

  • Workcover NSW schemes for job-related injuries

Referrals must be approved and supported by your insurer or case manager.

Visit icare or Workcover NSW  for claim requirements.

         

Western Australia – ICWA (Insurance Commission of WA) & WorkCover WA

WA clients may access services through:

  • ICWA following a road accident

  • WorkCover WA for workplace injury rehabilitation

Claims must be approved before services commence. Referrals can be submitted by a GP, specialist, or insurer. Learn more at the Insurance Commission of Western Australia and WorkCoverWA.

Need help to get started?

Our team work with you as you navigate your journey alongside insurers, case managers, and medical practitioners across all states and territories. We can:

  • Guide you through the referral process

  • Liaise with your insurer or case manager

  • Help you access services quickly and efficiently

  • Ensure your invoicing requirements are met

Contact us today if you’d like to learn more about getting started with National 360 under any of these schemes.

Flexible & Scalable Partnerships

Whether your organisation requires occasional support or a structured referral partnership, National 360 can develop a flexible service agreement that suits your needs. We offer:

  • Single or multi-site coverage

  • Short- or long-term partnerships

  • Fast response times for discharge-critical referrals

  • Clear communication and shared clinical reporting standards

Partner With Us

If your organisation is looking to extend allied health capacity, support patients beyond discharge, or develop a community-based therapy referral pathway, we’d love to work with you.

📞 Contact us on 1300 340 440 or via our partnerships enquiry form to discuss a tailored solution.

Our Services

Our Occupational Therapists work with clients of all ages and abilities to improve independence, manage day to day tasks and use assistive technologies to help participants achieve their goals. 

Designed to provide specialised and individualised services including, assessments, reporting, therapy planning and equipment sourcing. 

Our Speech Pathologists work across all age groups to support our clients who have difficulties related to speech, language, social communication, voice, fluency & swallowing.

Our Physiotherapists support clients to improve their physical function, movement and independence within their own environment. 

At National 360 you will be supported by friendly and highly qualified Behaviour Support Practitioners that will work with you to support you to improve your quality of life so that you feel happier and are able to do more things for yourself. 

Partnering Organisations

Partnering Organisations

At National 360, we work in partnership with private organisations, not-for-profits,  businesses of all sizes, and private and public hospitals across Australia to deliver high-quality allied health services that support your client’s needs.

Where We Work - National 360 Australia's leading allied health provider

National Footprint

National 360 service all of Australia, either face to face, via outreach, via telehealth or in one of our clinics nationwide.

Private Organisations

At National 360, we partner with private organisations across Australia to deliver tailored allied health services that support both employees and employers. Our goal is to create healthier, safer, and more productive workplaces by addressing the unique needs of each business and workforce.

Whether your organisation requires ergonomic assessments to prevent workplace injuries, return-to-work plans to support employees after illness or injury, or broader workplace health and safety services, our experienced allied health professionals can assist.

How we work with private organisations

We collaborate with businesses to:

  • Conduct ergonomic and workplace assessments to reduce risk and prevent injury.

  • Develop and implement return-to-work programs that support employees and meet compliance requirements.

  • Provide functional and capacity assessments to ensure employees are safe and supported in their roles.

  • Recommend and supply specialised equipment to enhance comfort, safety, and efficiency at work.

  • Deliver training and education sessions for employees and managers on injury prevention, safe work practices, and workplace wellbeing.

  • Offer ongoing consultation and support to help organisations maintain a safe and healthy workforce.

By taking a collaborative and practical approach, we ensure our services are sustainable, compliant, and tailored to the needs of your workplace.

Private & Public Hospitals

At National 360, we work in partnership with private and public hospitals across Australia to deliver high-quality allied health services that support both inpatient and outpatient care needs.

If your hospital is looking to extend allied health capacity, support patients beyond discharge, or develop a community-based therapy referral pathway, or if your organisation wants to improve workplace health, safety, and productivity, we’d love to work with you.

We understand the importance of timely, coordinated care that complements your internal teams and contributes to smooth transitions across hospital and community settings. Whether for short-term support, discharge planning, or ongoing therapy, our team is equipped to deliver services that align with hospital protocols and clinical goals.

How We Work With Hospitals

We collaborate with hospital teams to:

  • Support discharge planning and ensure continuity of care in the community

  • Deliver inpatient therapy services during hospital stays (where appropriate)

  • Provide outpatient allied health services following discharge

  • Offer home-based or telehealth therapy to reduce readmission risk and support recovery at home

  • Tailor service agreements and referral pathways based on your hospital’s clinical workflows.

Flexible & Scalable Partnerships

Whether your hospital or private organisation requires occasional support or a structured partnership, National 360 can develop a flexible service agreement that suits your needs. We offer:

  • Single or multi-site coverage

  • Short- or long-term partnerships

  • Fast response times for discharge-critical or workplace referrals

  • Clear communication and shared reporting standards

  • Training, Education and assessments

📞 Contact us on 1300 340 440
📧 Or email partnerships@national360.com.au to discuss a tailored solution.

Our Services

Our Occupational Therapists work with clients of all ages and abilities to improve independence, manage day to day tasks and use assistive technologies to help participants achieve their goals. 

Designed to provide specialised and individualised services including, assessments, reporting, therapy planning and equipment sourcing. 

Our Speech Pathologists work across all age groups to support our clients who have difficulties related to speech, language, social communication, voice, fluency & swallowing.

Our Physiotherapists support clients to improve their physical function, movement and independence within their own environment. 

At National 360 you will be supported by friendly and highly qualified Behaviour Support Practitioners that will work with you to support you to improve your quality of life so that you feel happier and are able to do more things for yourself. 

Medicare & Private Clients

Medicare & Private Clients

At National 360, we offer comprehensive allied health services for individuals who are using Medicare or privately funding their care – with or without private health insurance. This flexible option is ideal if you:

  • Are not eligible for Government funded programs such as NDIS or Supports at Home

Our experienced team delivers therapy across all core disciplines, including:

  • Occupational Therapy
  • Speech Pathology
  • Physiotherapy
  • Positive Behaviour Support (PBS)
  • Early Childhood Services

You can access therapy in a way that works for you:

  • In-home sessions, clinic-based appointments or via Telehealth (ideal for regional or remote clients, or those seeking more flexibility).

At National 360, we tailor therapy to suit your goals, preferences, and lifestyle. Our clinicians work closely with you – and any key supports – to deliver outcomes that matter.

Medicare & Private Clients at National 360
Medicare & Private Clients supported at National 360

Medicare-Funded Allied Health Services

If your GP has prepared a Chronic Disease Management Plan (CDMP), you may be eligible for up to five Medicare-rebatable allied health sessions per calendar year.

Children may also be eligible for Medicare rebates through programs such as Better Access to Mental Health and Complex Neurodevelopmental Disorders and Disability Services, with a referral from a GP or specialist.

We support clients who claim a Medicare rebate by:

  • Collaborating with your GP to ensure all referral requirements are met.
  • Guiding you through the referral process, so you can focus on achieving your therapy goals.
  • Please note: Medicate rebates generally do not cover the full cost of our allied health services. Gap fees will apply depending on the service.

Our Services

Our Occupational Therapists work with clients of all ages and abilities to improve independence, manage day to day tasks and use assistive technologies to help participants achieve their goals. 

Designed to provide specialised and individualised services including, assessments, reporting, therapy planning and equipment sourcing. 

Our Speech Pathologists work across all age groups to support our clients who have difficulties related to speech, language, social communication, voice, fluency & swallowing.

Our Physiotherapists support clients to improve their physical function, movement and independence within their own environment. 

At National 360 you will be supported by friendly and highly qualified Behaviour Support Practitioners that will work with you to support you to improve your quality of life so that you feel happier and are able to do more things for yourself. 

Schools & ELC

360 Kids for Educators

Early Childhood Intervention for Children with Developmental Delay and Disability at Childcare, Kindergarten or in School settings.
Where We Work - National 360 Australia's leading allied health provider

National Footprint

National 360 service all of Australia, either face to face, via outreach, via telehealth or in one of our clinics nationwide.

360 Kids Therapy in Schools and ELCs

Do you have developmental concerns for a child within your care?

As a Childhood Educator, you are one of the best placed to understand what assistance a child in your care may need or identify areas of concern.

National 360 is a community based allied health organisation with therapy teams situated across Australia.  Our therapists are highly skilled working with children with developmental delay and disability within schools and other community settings. 

Coordinating the external providers who attend your site to do 1:1 sessions with students can be disruptive and an administrative challenge. Instead, through our Therapy in Schools program, schools can engage National 360 directly to attend your site and provide supports to individuals or groups of students in the classroom, based on what will be most effective for you.  

Our Therapy in Schools and ELCs program brings allied health experts directly into educational settings to support:

  • Students – helping them reach their full potential

  • Educators and Staff – providing guidance and strategies to support learning and wellbeing

  • Parents and Caregivers – offering advice and resources to reinforce progress at home.

Programs Available:

  • Half or Full Day
  • Bespoke Programs
  • Term Based Programs (weekly sessions x 10)
  • Professional Development for teachers

Services Available:

Early Childhood Services, Occupational Therapy, Speech Pathology, Positive Behaviour Support & Physiotherapy.

Interested to learn more?

Book a 30-minute consultation (via Phone or Teams) today. In this meeting, we would like to learn about your school and what services may be required.

We can work with you to design a program that suits your need and budget. We are currently taking bookings.

Types of Therapy provided:

  • Language and communication
  • Fine and gross motor skills
  • Self-regulation
  • Language and communication
  • Sensory processing
  • Independence at school (including toileting, eating, play)
  • Executive functioning such as planning and organisation
  • Mental health and wellbeing
  • Assistive technology and environmental modification 

What can you do as an Educator to assist a child in your care?

You can discuss pathways to access support with the child’s parents or caregivers.  You may offer information on the NDIS and the Early Intervention Approach.

What is considered best practice in Early Childhood Intervention?

 The 8 key best practices in Early Childhood Intervention are:

  1. Family-Centred and Strengths-Based Practice
  2. Culturally Responsive Practice
  3. Inclusive and Participatory Practice
  4. Engaging the Child in Natural Environments
  5. Collaborative Teamwork Practice
  6. Capacity-Building Practice
  7. Evidence Base, Standards, Accountability and Practice
  8. Outcome Based Approach

Our 360 Kids program is structured to align with best practice in Early Childhood Intervention to ensure that the highest standard of therapy and support is delivered.

Delivery of services

Pathways to Access Early Intervention

Educators can initiate conversations with a child’s caregivers regarding developmental concerns. They can provide information and materials to assist caregivers in accessing Early Intervention Partners (EIP) or a Local Area Coordinator (LAC) who will support the Early Intervention Funding process.

Find more information here on our 360 Kids for parents & families page.

If you’d like more information please contact us at 360kids@national360.com.au.


360 Kids offers therapy in a range of settings, including childcare, kindergarten, home, and school. 

Clinic-based sessions are also available for those who prefer them.

Flexible & Scalable Partnerships

Whether your school or ELC needs occasional support or a structured referral partnership, National 360 can create a flexible service agreement tailored to your needs. We offer:

  • Half or Full Day Programs

  • Bespoke Programs designed to meet your specific goals

  • Term-Based Programs (weekly sessions × 10)

  • Professional Development for teachers

Partner With Us
If your school or ELC is looking to expand allied health capacity, support students beyond discharge, or establish a school-based therapy referral pathway, we’d love to collaborate.

Contact us on 1300 340 440 or via our partnerships enquiry form to discuss a solution designed just for you.

360 Kids can assist with the following developmental concerns

  • Gross Motor Skills: You might be concerned if a child in your care is not reaching age-appropriate milestones like rolling over, sitting up, crawling, and walking, or if they require mobility aids when other children their age do not.
  • Fine Motor Skills: Concerns may arise if a child in your care struggles with tasks involving hand and finger dexterity, such as grasping objects, using utensils, drawing, or writing.
  • Learning: You may worry if a child in your care appears to have difficulty acquiring new knowledge and skills, whether in school or during daily activities.
  • Memory: Concerns may arise if a child in your care has trouble remembering and recalling information or instructions, affecting their ability to perform tasks.
  • Problem-Solving: Worries may develop if a child in your care struggles with problem-solving, decision-making, or finding solutions to everyday challenges.
  • Play Skills: You might be concerned if a child in your care has difficulty engaging in pretend play, using toys appropriately, or participating in imaginative play.
  • Language Comprehension: You may have concerns if a child in your care has trouble understanding spoken language or following instructions that are appropriate for their age.
  • Expressive Language: Concerns may arise if a child in your care struggles to express their needs, thoughts, and feelings using words, gestures, or communication aids.
  • Social Communication: Worries may develop if a child in your care has difficulty with social interactions, including maintaining eye contact, taking turns in conversations, or engaging appropriately with others.
  • Social Skills: You might be concerned if a child in your care’s interactions with peers, family members, or others appear to be significantly different from what is expected for their age.
  • Emotional Regulation: Worries may arise if a child in your care has difficulty managing and expressing their emotions appropriately, which can impact their relationships and well-being.
  • Empathy: You may have concerns if a child in your care struggles to understand and respond to the feelings and needs of others, affecting their ability to connect with people.
  • Social Engagement: Concerns may develop if a child in your care seems disinterested in or has difficulty initiating social interactions with others.
  • Feeding: You might be concerned if a child in your care cannot feed themselves independently, including using utensils or drinking from a cup at an age-appropriate level.
  • Dressing: Worries may arise if a child in your care has difficulty dressing and undressing themselves, including putting on and fastening clothes and shoes.
  • Toileting: Concerns may develop if a child in your care cannot use the toilet independently, including recognising the need to go and managing personal hygiene.

Aged Care

Aged Care Services

National 360 is proud to provide our allied health services to older adults.

Whether you self-manage your Supports at Home funding, live in residential care or have a care manager coordinating your supports, we can work with you to support you, and fit our allied health services around your quarterly funding and goals. 

Aged Care Services

Our team has extensive experience working within the aged care sector and maximising clients’ independence in all tasks of daily living for clients over 65. 

National 360 allows individuals to maximise their safety and independence. We assist in maintaining, establishing or regaining quality of life along with assisting individuals to remain in their own homes safely, for as long as possible.

We offer services to:

  • Private clients
  • Clients who have funding via Supports at Home
  • Aged Care Provider Partnerships

From November 1, 2025, our Aged Care Price Guide under the Supports at Home program makes it easier to understand how our services are delivered and charged. Every new referral begins with an Initial Appointment, where the clinician will start the requested service and discuss any Additional Time or supports that may be required. We take a person-centred approach, ensuring all services are individually discussed, quoted, agreed upon and delivered in line with your goals and needs.

National 360 partners with aged care providers as an Associated Provider under the Supports at Home program. If you are interested in establishing a partnership or learning more about our services, please get in touch with our team or submit an Enquiry form below.

Our services for older adults include:

  • One-off or ongoing therapy sessions
  • Home safety assessments
  • Falls prevention strategies
  • Equipment trials and recommendations
  • Home modification advice
  • Brief or full clinical reports.

The National 360 Difference: 
Aged Care Services

  • Fast and easy referral process to get started with your clinician
  • Simple pricing structure
  • Faster response for urgent cases
  • Feedback to case managers and reports on request
  • Significant expertise working with older adults.
  • Coordination of additional supports or supported living options.
  • Education sessions or group visits to aged care facilities.
  • Extensive experience in enabling our clients to stay safely at home longer.
  • Supporting individuals to achieve their goals and the best possible outcomes.

Aged Care Partnerships

Whether your aged care facility requires occasional support or a structured referral partnership, National 360 can develop a flexible service agreement that suits your needs. We offer:

  • Single or multi-site coverage

  • Short- or long-term partnerships

  • Fast response times for discharge-critical referrals

  • Clear communication and shared clinical reporting standards

Partner With Us

If your aged care or retirement community is looking to extend allied health capacity, support patients beyond discharge, or develop a community-based therapy referral pathway, we’d love to work with you.

📞 Contact us on 1300 340 440 or via our partnerships enquiry form to discuss a tailored solution.

Our Services

Our occupational therapists work with clients of all ages and abilities to improve independence, manage day to day tasks and use assistive technologies to help participants achieve their goals. 

At National 360 you will be supported by friendly and highly qualified Behaviour Support Practitioners that will work with you to support you to improve your quality of life so that you feel happier and are able to do more things for yourself. 

Our Speech Pathologists work across all age groups to support our clients who have difficulties related to speech, language, social communication, voice, fluency & swallowing.

Our Physiotherapists support clients to improve their physical function, movement and independence within their own environment. 

NDIS

NDIS

National 360 is a Registered NDIS Provider, and we help NDIS participants make the most of their plans by offering personalised allied health services tailored to their goals, needs, and daily life.

Our team assists with understanding funding categories, coordinating services, and delivering Occupational Therapy, Speech Pathology, Physiotherapy, Behaviour Support and Early Childhood Services in the home, community, clinic, or via telehealth.

With a person-centered and strengths-approach, we focus on practical outcomes and meaningful progress, and work alongside participants, families, and support networks to ensure every person receives the right support to thrive and achieve their goals.

National 360 Support NDIS Participants

National 360 is a Registered NDIS Provider

The National Disability Insurance Scheme (NDIS) provides funding to Australians with permanent and significant disabilities so they can access the supports, services, and therapies they need to live more independently.

Did you know that only 6% of providers have been certified as meeting the standards set by the NDIS Quality & Safeguard Standards? National 360 is one of them.

National 360 is a NDIS Registered Provider of Occupational Therapy, Speech Pathology, Physiotherapy, Behaviour Support and Early Childhood Services. National 360’s services have been certified to NDIS Practice Standards and Quality Indicators.

SAI Global is an approved quality auditor of NDIS providers. The ‘5 Ticks’ StandardsMark™ from SAI Global for NDIS services is an assurance that National 360 has undergone rigorous auditing on the quality and safety of our services, meeting and maintaining the requirements to be a NDIS registered provider.

As a part of the NDIS registration process, we undergo audits every 18 months. The audits ensure that the NDIS Registered Providers are meeting strict requirements to do with safety, quality and compliance which are set by NDIS Quality and Safeguards Commission.

What to expect after I have submitted a referral form

You’ll receive a call from our Client Support Intake Team to get started right away! New client referrals can be booked straight in for a clinical intake and needs evaluation appointment with a senior clinician at National 360 – it’s so simple! At the end of your appointment, the senior clinician will find the right local clinician to be allocated to support you, and they will advise whether a wait time will apply before they can get started. We don’t assign you a clinician based purely off your location, age or diagnosis; we take a person-centred approach to understand YOU, your background, challenges and goals.

Some easy-to-read documents that help explain our services

What to expect after I have submitted a referral form

You’ll receive a call from our Client Support Intake Team to get started right away! New client referrals can be booked straight in for a clinical intake and needs evaluation appointment with a senior clinician at National 360 – it’s so simple! At the end of your appointment, the senior clinician will find the right local clinician to be allocated to support you, and they will advise whether a wait time will apply before they can get started. We don’t assign you a clinician based purely off your location, age or diagnosis; we take a person-centred approach to understand YOU, your background, challenges and goals.

Some easy-to-read documents that help explain our services

NDIS Referral FAQ

Are you a registered NDIS provider?

Yes – we are registered to provide services to NDIS participants in VIC, NSW, QLD, SA, WA, TAS and NT.

Our therapists are located in multiple locations throughout regional and metro Victoria, New South Wales, Queensland, South Australia, Western Australia and Tasmania. This enables us to match our clients with highly skilled clinicians in the required geographical location to ensure that the best clinical outcome is achieved.

If you are uncertain of what help you require our NDIS Services and Fee Guidelines provides examples. Alternatively please feel free to contact us and we can discuss in more detail the therapy services that might be of benefit and how we can work within your NDIS budget.

If you are uncertain of what help you require our NDIS Services and Fee Guidelines provides examples. Alternately please feel free to contact us and we can discuss in more detail the therapy services that might be of benefit and how we can work within your NDIS budget.

After we receive your referral details, we will confirm with you which services you would like us to provide, the agreed cost and time frame. A therapist will then contact you to make time to visit.

The time taken to provide services may vary depending on your circumstances. Our Services and Fee Guidelines can provide you with more detailed information.

Our Services

Our occupational therapists work with clients of all ages and abilities to improve independence, manage day to day tasks and use assistive technologies to help participants achieve their goals. 

Designed to provide specialised and individualised services including, assessments, reporting, therapy planning and equipment sourcing. 

Our Speech Pathologists work across all age groups to support our clients who have difficulties related to speech, language, social communication, voice, fluency & swallowing.

Our Physiotherapists support clients to improve their physical function, movement and independence within their own environment. 

At National 360 you will be supported by friendly and highly qualified Behaviour Support Practitioners that will work with you to support you to improve your quality of life so that you feel happier and are able to do more things for yourself.