Congratulations to Charlie, Nicole and Emma, our 2025 National 360 Team Member of the Year Award Winners!
Charlie is a Physiotherapist who commenced at National 360 in 2022. He is the powerhouse behind our operations support in SA and TAS, and the dependable right hand to his Team Leaders. His work ethic is unmatched, and he consistently goes above and beyond to support the team and his clients with passion, reliability, and a “nothing is too big” attitude. Charlie’s willingness, dedication, and impact across every part of our services sees him adored by those he works with and is well respected across the organisation.
Nicole is a Speech Pathologist who commenced with us in 2021, and consistently demonstrates strong leadership and clinical excellence. She is always one to volunteer to help with local initiatives, office activities, team meetings, and wider Speech Pathology stream tasks including being selected to fulfil the role of Clinical Practice Advisor role in an interim capacity. Nicole is a kind, considerate, and bubbly face in our Eastern Sydney office who cultivates a supportive, fun, and positive team culture.
Emma is an Occupational Therapist who commenced at National 360 in 2024. She has been an invaluable member of the team, and during her time has made a significant impact on both her clients and the broader team. A quiet achiever, Emma approaches her work with calm dedication and is always willing to try new things if it means supporting those around her. In 2025, Emma embraced the responsibility of supervising a placement student – an impressive milestone. Emma is always the first to put her hand up to engage in team events, and her commitment, kindness, and initiative make her a truly valued member of the team.
We asked Charlie, Nicole and Emma some questions to learn more about them.
Read their full interviews below:
How did you feel when you found out you were one of the Team Members of the Year?
Charlie: I felt genuinely surprised and incredibly grateful. Community physio can sometimes feel like you’re just quietly doing your job day to day, so to be recognised by the team means a lot. It made me feel proud, not just of my own work, but of being part of such a supportive and values-driven team. It was a really affirming moment.
Nicole: I was so surprised and appreciative, it’s incredible to get recognition in such a large team filled with amazing people!
Emma: When I got Team Member of the Year, I felt really surprised and very grateful. There are so many incredible people in the VIC team who work so hard, so it means a lot to be recognised. I feel lucky to be part of such a supportive team.
What has been a highlight of your time working at National 360?
Charlie: There have been so many highlights. Clinically, seeing long-term clients achieve goals they once thought were out of reach has been incredibly rewarding, especially when you’ve been part of that journey from early intervention through to meaningful independence. On the team side, I’ve really valued the collaboration and shared learning. Whether it’s case discussions, professional development sessions, or team activities and fun fund initiatives, there’s a strong sense of connection despite working out in the community. That balance of autonomy and teamwork has been a standout for me.
Nicole: Tough one! Honestly a huge ongoing highlight for me is the supportive team we have here in NSW, and the recent Scavenger Hunt we did!
Emma: A highlight of working at National 360 is definitely the fun funds. It’s great that we have the opportunity to get out together as a team on a regular basis and do something social outside of the usual work environment. At VIC West, we’ve become pretty big fans of trivia nights. There’s always a bit of friendly competition, some questionable answers, and plenty of laughs along the way. It’s a fun way to switch off after work and spend time together as a team.
How would you describe the support you have received while working here?
Charlie: The support has been one of the biggest strengths. Clinically, I’ve always felt comfortable reaching out for guidance or bouncing ideas around – there’s a culture of open discussion rather than judgment. Supervision feels constructive and focused on growth rather than just compliance. From a team perspective, there’s genuine care for wellbeing. Whether it’s workload management, flexibility, or just colleagues checking in, I’ve felt backed both professionally and personally.
Nicole: Where to start! The clinical support has been so incredible, having both supervisors and mentors, as well as peers to bounce ideas off, it’s one of the main reasons I love working here. Having a whole national team with a wealth of clinical skill who are all eager to share ideas and resources is just amazing. Team support has also been something I have felt since my first day, we started as a small team in NSW and watching our team grow while still maintaining a close-knit support team is so special.
Emma: The support I receive at National 360 is amazing. Between my team, weekly supervision, and access to senior clinicians, there’s always someone I can turn to for advice or support when I need it. It makes a huge difference knowing that help is always available, whether it’s talking through a tricky clinical situation, getting a second opinion, or just having a quick chat to bounce ideas around.
What goals would you like to achieve in 2026?
Charlie: In 2026, I’d love to continue refining my clinical skills, particularly in complex case management and collaborative multidisciplinary care. I’m also keen to take on more mentoring or leadership opportunities to support newer clinicians entering community practice. Beyond that, I want to keep building sustainable systems in my caseload, ensuring high-quality care while maintaining balance and longevity in community work.
Nicole: This year I want to continue to further develop my clinical skills in the adult speech pathology space, particularly neurodiverse affirming practice and end-of-life care, find some great social events for the team (being part of the social committee!), and personally I would love to travel back to Hong Kong (where I was born!)
Emma: For 2026, I’m excited to continue exploring where my area of specialty might be. It’s great that I have the opportunity to work with such a broad range of clients, which makes it a great place to keep learning and growing.
If you could invite any 3 people to a dinner party, who would you invite?
Charlie: I’d invite David Bowie, David Lynch, and Vincent van Gogh. I feel like the conversation would be equal parts profound, surreal, and beautifully chaotic. What draws me to all three is how differently they saw the world. Bowie’s constant reinvention and fearlessness with identity, Lynch’s comfort with ambiguity and the subconscious, and van Gogh’s raw emotional intensity – they all created from a place that felt deeply personal yet universally impactful. I imagine the night would drift between philosophy, art, creativity, struggle, and what it really means to live authentically. It would probably be a little strange, deeply reflective, and completely unforgettable, exactly my kind of dinner party.
Nicole: Amazing question, had to think about this one… I’d invite Leonardo da Vinci, Winston Churchill, and my Nana.
Leonardo da Vinci – because he was curious about absolutely everything. I feel like he’d spend the evening sketching ideas on napkins and asking questions about modern science, art, and how we make wine now.
Winston Churchill – partly for the history and incredible storytelling, but also because he was famous for loving champagne. He’d probably turn the dinner into a long philosophical conversation about leadership and war.
My Nana Joan – because she loved a party, and would give Churchill and Da Vinci a run for their money!
Where is your favourite travel destination?
Emma: My favourite travel destination is anywhere I can bring my dogs, Bernie and Daisy. Whether it’s going for a hike, relaxing by the beach, or exploring somewhere new, it’s always more fun when they’re part of the adventure. Travelling just feels that much better when they can come along for the ride!
National 360 Annual Excellence Awards
We are proud to recognise the amazing work of our team members each year at our National 360 Annual Excellence Awards. Team Member of the Year is awarded to the team members who demonstrate excellence across all areas, have made a significant contribution to the team and consistently perform at a high level in line with National 360’s core values.
Find out more!
- To see all the 2025 Award winners and the different categories we recognise and celebrate with our national team, click here.
- You can learn more about our end-of-year National 360 Annual Excellence Awards, and all the benefits and rewards we offer our team members at National 360 by visiting our Benefits & Rewards page.
- For more insight into our careers and current opportunities, visit our Careers page.
- If you’d like to find out more about our Occupational Therapy, Speech Pathology, Physiotherapy, Behaviour Support or Early Childhood services, visit our Services page.