National 360 Careers

At National 360, we are committed to providing all team members with a workplace environment where everybody feels valued, and every voice is heard. We have a reputation for holistically supporting our team members and providing a safe and nurturing environment with a focus on team member development, wellbeing, and career advancement opportunities. We celebrate diversity and provide an inclusive workplace with people from all age groups, cultural backgrounds, interests, and experiences.

Life at National 360

Workplace Collaboration

At National 360, we facilitate a collaborative workplace environment where team members are consulted on workplace practices and initiatives. We do this through actively seeking feedback from all team members both formally and informally, via the administration of anonymous surveys throughout the employee lifecycle and regular informal interactions between our leaders and team members. The majority of initiatives that we have introduced at National 360 are based on listening to our team members, considering their feedback, and taking actions to address their feedback.

We know that transparency and honesty are core to building a trusting partnership between team members and leaders. It is important to us that open conversations take place with team members throughout the recruitment process and employee lifecycle, with everybody feeling comfortable to ask questions, voice their opinion, and to feel that their feedback is valued and genuinely considered when making decisions. When you join National 360, and throughout your employment, we want to ensure that the information provided to you accurately aligns with workplace practices – ask us anything, and we will give you a straight answer.

I have been with N360 for 6 months now and I think that the amount of thought, acknowledgement, and support for the employees and what goes into the company to make improvements is amazing. It is really reassuring to know that voices are heard, and feedback is taken on board rapidly. This is by far the best company I have worked for.
Behaviour Support Therapist, November 2022

Our Committees

National 360’s committees include our Wellbeing Committee, Health & Safety Committee and Quality & Safety Committee. All team members are invited to express their interest to join a committee, participating in bi-monthly meetings to represent their local and national peers and help guide organisational policies, procedures, and frameworks. Please see below for further information on our committees, and how each committee contributes to the meaningful outcomes at National 360.

Wellbeing Committee

National 360’s Wellbeing Committee is established to promote team member wellbeing at National 360, inclusive of the development and ongoing management of the organisation’s Wellbeing Program. The Committee is formed by worker and employer representatives who are mutually committed to promoting wellbeing in the workplace. Functions of our Wellbeing Committee include:

Develop and coordinate National 360’s Wellbeing Program
Contribute to the review or drafting of organisational policies & procedures related to wellbeing
Represent the interests of all team members at National 360
Provide an opportunity for discussion and decision making on issues affecting both team members and National 360 regarding the Wellbeing Program at National 360
Ensure that all information regarding team member’s personal health, collected data and individual views are managed sensitively and confidentially

Health & Safety Committee

National 360’s Health & Safety Committee is established to promote health and safety at National 360 in compliance with statutory requirements. The Committee is formed by worker and employer representatives who are mutually committed to promoting health and safety conditions in the workplace. Functions of our Health & Safety Committee include:

To provide an environment for cooperation and consultation between National 360 and its team members in initiating, developing, and implementing measures to ensure the health & safety of everybody in the workplace
To consider and make recommendations on proposed changes to the workplace, work organisation or work practices that may affect the health and safety of workers
To assist in the development of health and safety standards, rules and procedures that will be followed or complied with at the workplace
To recommend the establishment, maintenance and monitoring of procedures and programs concerning worker health and safety
To keep informed about relevant topics on health and safety
To consider and make recommendations related to the training, education and promotion of work health and safety at National 360
To examine health and safety audit or monitoring reports, and reports of hazards and work-related incidents, and make recommendations about any changes that need to be made in the workplace

Quality & Safety Committee

Our Quality & Safety Committee is established to oversee clinical quality & safety matters at National 360. The Committee is formed by worker and employer representatives who are mutually committed to the provision of high-quality clinical services. Functions of our Quality & Safety Committee include:

To provide an environment for cooperation and consultation between National 360 and its team members in initiating, developing, and implementing policies, procedures, templates, and frameworks conducive to the provision of high-quality clinical services
To consider and make recommendations on proposed changes to clinical service delivery to increase the quality of services provided
To ensure that team member and client safety is effectively managed through National 360’s clinical policies, procedures, and frameworks
To keep informed about industry activities that may impact National 360’s clinical services
To examine clinical audit or monitoring reports, and reports of clinical incidents, complaints, and compliments, and make recommendations regarding changes that need to be made in the workplace

Industry-leading Clinical Supervision and Support

National 360 has earned a reputation for providing the most comprehensive clinical supervision and support in the Allied Health sector. National 360 employs a highly qualified Senior workforce with diverse skills & experiences to ensure that all therapists at National 360 are equipped with the support required to provide high-quality services to get the best outcomes for our clients.

In addition to clinical support, National 360 therapists are supported by our operational teams. Our Customer Service Team provide therapists with full support for referrals and administration, enabling therapists to spend more time with their clients. Our Finance, People & Culture, Marketing, and IT teams are also on hand to support you in your role.

Clinical Supervision & Support

Our 360 Circle of Support is our core framework for supporting all therapists at National 360. Our objective is to attract & retain confident, capable therapists who excel both professionally and personally. For therapists, your Circle of Support will comprise of your Team Leader, Clinical Supervisor, and our Clinical Support Team to tailor your learning & development to your individualised needs.

Our structure ensures that every therapist is provided with tailored advice and individualised coaching, with Clinical Supervisors supporting no more than three supervisees. Each person’s goals and targets are adjusted and consistently reviewed to support individual journeys in consideration of everybody’s location, discipline, skills, and experience.

In addition to 1:1 operational and clinical support, National 360 employs Clinical Practice Advisors, who are subject matter experts in one or more areas of Occupational Therapy, Physiotherapy, Speech Pathology and Positive Behaviour Support. Our Clinical Practice Advisors provide mentoring to therapists in both individual and group settings to support their management of a diverse caseload.

As an Early Career Therapist at National 360 you can expect to receive:

1:1 clinical supervision and with your Clinical Supervisor to discuss strategies to support your caseload
Group supervision with your Clinical Supervisor and peers to enhance your clinical reasoning and understanding of your casebook
1:1 operational supervision with your Team Leader to discuss strategies to support your wellbeing, career development and job performance
Paid study leave and an annual $1,500.00 professional development allowance to engage in external learning & development activities
Ability to access up to 12 weekly mentoring sessions from our Clinical Practice Advisors to receive expert advice in complex areas based on your learning needs
Report Q&A from your Clinical Supervisor and Subject Matter Experts
Access to our extensive National Professional Development Program with guest speakers across a range of clinical and non-clinical topics
The opportunity to engage in National 360’s L&D programs, including our Clinical Supervisor Development Program and Graduate Program
Access to our Content Library on our online Learning Management System, providing additional learnings across a wide range of clinical areas which can be completed at a pace that suits you
Ad hoc support provided by your peers and clinical seniors within your immediate team

As a Senior Therapist at National 360 you can expect to receive:

Access to Senior Practitioner Communities of Practice in your area(s) of interest
Monthly peer supervision with our highly qualified Senior Therapists and Clinical Practice Advisors
Regular engagement with our National Clinical Leaders
Support to develop your coaching and mentoring skills to provide advice and guidance to Early Career Therapists
Paid study leave and an annual $1,500.00 professional development allowance to engage in external learning & development activities
Ability to access up to 12 weekly mentoring sessions from our Clinical Practice Advisors to receive expert advice in complex areas based on your learning needs
Access to our extensive National Professional Development Program with guest speakers across a range of clinical and non-clinical topics
The opportunity to contribute to our Content Library on our online Learning Management System
The opportunity to engage in National 360’s L&D programs, including our Clinical Supervisor Development Program and Team Leader Development Program
Regular internal career progression opportunities for either clinical or operational roles. Our preference is to promote internally where possible through a fair and equitable Expression of Interest (EOI) process.

360 YOU and 360 Champions

In collaboration with our workforce, we have designed our 360 YOU (Benefits) and 360 Champions (Reward & Recognition) Programs to provide workplace initiatives that support our national team.

Staff Benefits and Well-being Program

360 YOU is our unique and tailored team member benefits program with something for everybody, including:

Flexible working practices – choose your own start and finish time, work from home or from any of our office locations and receive support to work the way that best suits you. We are supportive of all team members taking time out of their day to balance their family commitments, such as school drop-offs and pick-ups, or structuring the working day to tend to personal commitments such as sports and study. We provide our team members with a company mobile phone and laptop to provide you with the flexibility to work from anywhere.
Purchased Leave to increase annual leave to 5 weeks each year! Enjoy long European summers, extra-long weekends, or to spend more time with your family & friends.
2 hours of weekly support from your Clinical Supervisor, unlimited access to mentoring with our Clinical Practice Advisors, and a dedicated Team Leader to support your professional skills & wellbeing.
Upskill externally with $1,500 each year to participate in external development opportunities as well as paid study leave.
A company laptop and mobile phone.
Exclusive perks & discounts from a range of retailers including Chemist Warehouse, Event Cinemas, and Virgin Australia.
Rewards to acknowledge tenure & effort, including performance bonuses and company-sponsored holidays.
Financial incentives for the demonstration of our company values.
Salary packaging, including car leasing options to purchase a new or used car using your pre-tax salary to cover finance repayments and ongoing running costs, or salary sacrificing options to boost your Superannuation balance or save for your first home.
18 weeks of paid parental leave and individualised plans to support your personal journey and facilitate a positive return to work when you are ready.
The opportunity to relocate almost anywhere in Australia.
Pet friendly offices where your four-legged friend is welcome!
Discounted health insurance premiums & full excess coverage through N360s Corporate Plan with HCF.
Company-sponsored team events and recognition awards.
Professional counselling with a registered psychologist through our Employee Assistance Program.
Movement & mindfulness workshops.

360 Champions

360 Champions is our Rewards & Recognition Program designed to celebrate the achievements of our dedicated and talented team. This Program is available to everybody at National 360 and includes:

Monthly Local Awards, Quarterly State Awards and Annual National Awards related to the demonstration of our core values
Service Rewards to celebrate work anniversaries. These rewards include additional annual leave, company-sponsored holidays, and cash bonuses
Performance Rewards to recognise excellence with financial incentives paid each quarter.

Our Learning & Development Programs

Our focus on Learning & Development ensures we have structured programs in place to support the personal & professional goals of our valued team members right from the start. Our induction programs are tailored to support therapists with various experience levels. If you are new to community allied health practice or the NDIS, your induction will equip you with the knowledge to work in these areas with confidence. These induction programs include live learning sessions, coaching & advice, shadow visits with clients, self-paced online learning modules and peer-to-peer support.

In addition to our Induction Programs, National 360 has the following L&D Programs in place:

Induction Program

Our focus on Learning & Development ensures we have structured programs in place to support the personal & professional goals of our valued team members right from the start. Our induction programs are tailored to support therapists with various experience levels. If you are new to community allied health practice or the NDIS, your induction will equip you with the knowledge to work in these areas with confidence. These induction programs include live learning sessions, coaching & advice, observational sessions and joint appointments with clients, self-paced online learning modules and peer-to-peer support.

Graduate Program

At National 360, we understand that graduating from university studies and entering the workforce is an important milestone, and we are committed to facilitating a positive transition from university to part-time or full-time work.

Our Graduate Program has been specifically designed for Graduates and Early Career Therapists who want to work within a community setting. The 12-month program includes an initial 12-week induction where Graduates will engage in both formal & informal learning, observational sessions, joint appointments, and team activities & events. Following induction, Graduates continue to receive increased supervision & support, attend Graduate-specific workshops, and work within defined career development plans to support their career goals at the conclusion of the Program, whether it’s working in a specific area of practice, working in a generalist capacity, or pursuing a career in clinical supervision or operational management.

When selecting our Graduate Cohort, we look for team members who bring different perspectives, attitudes, and qualities in-line with our diversity and inclusion strategy. We welcome applications from people of any socioeconomic status, age, race, national origin or ethnicity, people with disabilities and people who identify with the LGBTQIA+ community.

Please view our Graduate Program Page for more information.

Clinical Leadership Development Program

For those interested in becoming a Clinical Supervisor, or for existing Clinical Supervisors who would like to receive formal training in this area, the 12-month Clinical Leadership Development Program is for you. The Program includes:

Practical Modules

Practical modules are completed through National 360’s online Learning Management System at a pace that you are comfortable with. Upon completion of the Fundamentals of Supervision, Core and Advanced modules, you will be invited to a live session with your fellow program participants, hosted by one of National 360’s Clinical Leaders, to recap and discuss the relevant learnings.

Soft Skill Workshop

Facilitated by an external provider, the soft skill workshop will provide you with the skills to interact effectively with clinical supervisees to coach and develop their skills. Topics covered in the soft skill workshop include Providing Effective Feedback, Facilitating Coaching Conversations, Managing Difficult Conversations, and Navigating Change for Self & Others.

Evaluation of Supervision

Following completion of the practical modules and soft skills workshop, program participants will undertake an evaluation of their supervisory skills, including a self-audit, peer audit, and mini-360, leveraging this feedback to further develop and refine their clinical supervisory skillset. Advanced supervisors will also engage in 1:1 coaching with their relevant Clinical Lead and will implement a Career Development Plan focused on clinical leadership.

Team Leader Development Program

Our Team Leader Development Program is designed for therapists who are interested in pursuing a career in operational management & leadership. The 12-month Program has been designed for existing and emerging Team Leaders at National 360 to understand the role of a Team Leader, develop strong connections across the national organisation, and to ensure that everybody feels confident and competent to perform their duties. The Program includes:

360 Feedback

National 360 partners with an external provider to facilitate 360 qualitative and quantitative feedback from various stakeholder groups, including supervisors, peers, and direct reports, and also incorporates the individual’s self-evaluation. This component aims to increase participant’s self-awareness, contributing to increased communication and transparency among teams. Team Leaders engage in a 1:1 360 Profile Debrief with our People & Culture Manager to understand, analyse and interpret the feedback, and to set goals specifically related to addressing the feedback.

Coaching

Each Team Leader is paired with a Regional Manager, State Manager, or a member of the Senior Leadership Team for the duration of the Program. Formal coaching sessions centre around each Team Leader’s Reflective Journal, which include self-assessments as well as areas to reflect on course content and the practical application of learnings throughout the program. Each Team Leader will also develop a Professional Development Plan in liaison with their Coach and will regularly engage in the review of the attainment of personal and professional goals & objectives.

Peer-to-Peer Support

Team Leaders are assigned to Peer Support Groups with other Team Leaders who are completing the Program. As part of the Program, you will complete an Action Learning Project with your Peer Support Group, working together to propose a solution to a real workplace challenge. Teams present solutions directly to National 360’s Executive Team, providing an opportunity to develop their problem-solving and presentation skills. To date, National 360 has adopted all solutions that Team Leaders have recommended, resulting in positive workplace changes impacting all team members at National 360.

Practical Skill Development

Practical skills in the context of the Team Leader Development Program refer to understanding how to perform each element of the Team Leader role effectively, including onboarding & offboarding team members, how to implement a Performance Improvement or Support Plan, and how to conduct formal reviews for team members. Designed to ensure our Team Leaders feel confident and competent to complete job-related tasks effectively, this component ensures that all Team Leaders understand organisational processes relating to their role.

Soft Skill Workshop

Facilitated by an external provider, the soft skill workshop will provide you with the skills to interact effectively with clinical supervisees to coach and develop their skills. Topics covered in the soft skill workshop include Providing Effective Feedback, Facilitating Coaching Conversations, Managing Difficult Conversations, and Navigating Change for Self & Others.

Current Vacancies

Ready to start your new career with National 360? Click below to see our senior therapist and support staff roles.

Webinars

National 360 supportive induction system, professional development program, group supervision and clinical specialists, career pathways, support team, and flexible working arrangements are unmatched by any other allied health employer in Australia.